Katrina Stern
Hammer And Nails
Livermore
4
years of professional experience
Motivated Cosmetologist with hands-on experience in client relations and personal assistance. Expertise in managing appointments, coordinating events, and maintaining efficient operations. Strong communicator, skilled in conflict resolution and relationship building, ensuring high customer satisfaction and loyalty. Committed to the beauty industry and dedicated to providing tailored service that enhances client confidence.
Work History
Nail Technician/ Esthetician
8 Months- Licensed cosmetologist with experience as a nail technician, esthetician, and receptionist in a luxury grooming environment.
- Provided high-quality manicures, pedicures, and skincare services tailored to men's grooming needs, emphasizing precision, cleanliness, and client comfort.
- Managed appointments, coordinated schedules, and handled client check-ins and check-outs to ensure a seamless, elevated customer experience.
- Created a relaxed, upscale atmosphere through professionalism and attention to detail.
- Experienced in front desk operations, including managing appointments, coordinating schedules, handling client check-ins and check-outs, and delivering a seamless, elevated customer experience.
Certified Tanning Professional
2 Months- Educated clients on tanning methods, skin types, and appropriate UV exposure or spray tanning options tailored to individual needs.
- Assessed clients' skin tones and conditions to recommend suitable tanning products and session durations, enhancing client satisfaction.
- Spray Tanning Services: Providing custom spray tan applications using professional equipment and techniques to deliver even, natural-looking results.
- Safe Tanning Practices: Ensuring clients follow safety guidelines to minimize risks associated with UV tanning, including proper use of protective eyewear and gradual tanning schedules.
- Product Knowledge: Recommending and selling tanning lotions, moisturizers, and aftercare products that enhance and prolong tanning results.
- Customer Service: Creating a welcoming, professional atmosphere while building client trust and loyalty through exceptional service.
- Provided exceptional customer service by addressing client inquiries and ensuring satisfaction.: Creating a welcoming, professional atmosphere while building client trust and loyalty through exceptional service.
Program Leader
11 Months- Built relationships with students, fostering open communication and trust.
- Coordinated field trips, ensuring seamless logistics and enhancing student engagement.
- Collected feedback from parents and students to inform program improvements, reinforcing commitment to satisfaction.
Counselor
1 Year- Fostered a supportive environment, helping campers build confidence and self-esteem through positive encouragement.
- Fostered supportive environment, enabling campers to build confidence and self-esteem through positive encouragement.
- Initiated problem-solving and adapted activities to address diverse needs and interests of campers.
- Took initiative in problem-solving and adapting activities to meet the diverse needs and interests of campers.
- Collaborated with fellow counselors to enhance team dynamic, ensuring effective communication and teamwork.
Education
High School
Cosmetology School JD - cosmetologist
Associate of Science - Business
Skills
Product knowledge
Customer service
Customer relations
Client relations
Client assistance
CRM management
Customer support
Scheduling
Call management
Client record management
Complaint resolution
Paperwork processing
Client consultation
Data collection
Quality control
Issue resolution
Issue resolution
Transaction management
Complaint resolution
Satisfaction assessment
Telephone etiquette
Interpersonal Skills
Follow-up management
Call handling
Product expertise
Follow-up skills
Meeting planning
Order management
Team building
Team development
Coordination
Client relationship management (CRM)
Multi-line phone talent
Administrative support
Technical assistance
Quality control
Filing
Coordination
Sales acumen
Assertiveness
Client communication
Product solutions
Retail product knowledge
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Timeline
Nail Technician/ Esthetician
Hammer And Nails
12.2025 - CurrentRead More
Certified Tanning Professional
Australian Tan
11.2024 - 01.2025Read More
Program Leader
Croce Elementary School of the LARPS
10.2023 - 09.2024Read More
Counselor
Adventure Day Camp
06.2022 - 06.2023Read More
Academy of Salon & Spa
Cosmetology School JD from cosmetologist
Read More
Livermore High School
High School
Read More
Las Positas College
Associate of Science from Business
Read More