Iris Guo
Calgary,AB
Summary
I come from China and I am a new Canadian PR. My native language is Chinese .I have two years of Canadian retail supervisor experience. Unfortunately, I don’t have Canadian education background and Canadian luxury retail industry experience, but i got my deploma in China and worked for Moussy/sly in China before. That work experience was of great help to my understanding of trends.It also made me have a strong passion for fashion trend and luxury.I think my love for fashion and my sales experience are my valuable assets. When I was in Canada, I also helped domestic friends buy Canada Goose,Aritzia and other trendy brands and cosmetics through WeChat. Hope you can give me a chance to know each other and thank you for your consideration.
Overview
5
5
years of professional experience
Work History
Retail Sales Supervisor
Petrol Canada
06.2019 - 10.2021
- Greeted customers and helped with product questions, selections and purchases.
- Contributed to team objectives in fast-paced environment.
- Trained new associates on cash register operations, conducting customer transactions and balancing drawer
- Increased store's profitability by re-merchandising inventory with attractive, eye-catching window and floor displays.
- Monitored inventory to recommend stock levels, maximizing profits and minimizing losses.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Managed day-to-day staffing and handled scheduling for all store employees.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Lead a team of 7 people and train 3 new employees
- Supervise and maintain the hygienic environment in the store
- Reservations and inventory counts
- Ensure good and timely communication with employees and managers
- Reasonable allocation of personnel to work in the supermarket ，Subway and Car wash
- Sport Subway team about production and coordination management when there are not enough staff
Retail Sales Supervisor
Moussy /Sly （Baroque Japan Ltd）
08.2016 - 06.2017
- Helped customers locate products and checked store system for merchandise at other sites.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Fielded customer questions to share information about products, availability and pricing.
- Helped clients create new outfits with existing clothing and accessories.
- Maintained inventory by assisting co-workers with stocking shelves, pricing items and placing products on display.
- Researched current fashion trends and competitor activity.
- Informed customers of promotions to increase sales productivity and volume.
- Mentored and trained new employees, resulting in a more knowledgeable and efficient sales team.
- Led weekly team meetings focused on goal-setting, progress updates, and addressing any areas requiring attention or improvement.
Education
Bachelor Degree - Public Affairs Management
The North East University
China07.2009
Skills
- Product and Service Sales
- Staff Oversight
- Customer Needs Assessments
- Seasonal Displays
- Trend Tracking
- Trend Advice
Languages
Chinese (Mandarin)
Native or Bilingual
English
Professional Working
Timeline
Retail Sales Supervisor
Petrol Canada
06.2019 - 10.2021
Retail Sales Supervisor
Moussy /Sly （Baroque Japan Ltd）
08.2016 - 06.2017
Bachelor Degree - Public Affairs Management
The North East University
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