Jayomi Konara
Customer Service Specialist
Kamloops,BC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Results-focused Supervisor offering successful background leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications.
Overview
12
12
years of professional experience
11
11
years of post-secondary education
Work History
Retail Sales Supervisor
London Drugs
Kamloops, BC
09.2018 - Current
- Created and implemented employee monthly action plans to increase sales and customer loyalty.
- Increased store's profitability by re-merchandising inventory with attractive, eye-catching window and floor displays.
- Opened and closed store independently
- Greeted customers and helped with product questions, selections, and purchases.
- Monitored inventory to recommend stock levels, maximizing profits and minimizing losses.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
- Managed day-to-day staffing and handled scheduling for all store employees.
- Trained team members in successful strategies to meet operational and sales targets.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Mentored team members to enhance professional development and accountability in workplace.
- Maintained company's visual merchandise standards through general housekeeping and planograms.
- Created employee schedules to align coverage with forecasted demands.
Customer Service Specialist
London Drugs
09.2018 - Current
- Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Process all the product returns in timely manner and according to the company policies
- Recommend products to customers, thoroughly explaining details.
- Answer constant flow of customer calls with minimal wait times.
- Provide information regarding charge accounts and loyalty programs.
- In charge of the Tobacco order
- Direct cashiers on the floor relating to their job duties, when they are not required on cash
- Investigate and resolve customer inquiries and complaints quickly.
- Maintain up-to-date knowledge of product and service changes.
- Resolve product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Covering floor shifts when needed
- Trained for work in Pharmacy and cosmetics departments
Customer Service Professional
H&R Block
01.2018 - 04.2018
- Provided primary customer support to internal and external customers.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- checked all documentation needs for tax filing
Senior Executive
Union Bank Plc
, Sri Lanka
04.2013 - 08.2017
- Analyzed past sales data and team performance to develop realistic sales goals.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Maintained detailed records of sales progress, inventories and marketing success to better align goals with company priorities.
- Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation.
- Contributed to event marketing, sales and brand promotion.
- Reported sales data to upper management for review.
- Engaged in daily cold calls in-person and via telephone and followed up with small business prospects monthly to verify pipeline sufficiency.
- Championed company products and increased quarterly revenue.
- Kept detailed track of sales and customer information in company system.
- Monitored sales processes to identify areas in need of improvement and implemented systems to rectify issues.
- Streamlined team sales processes increase productivity and decrease closing time.
Executive
Sampath Bank Plc
, Sri Lanka
07.2011 - 03.2013
- Prepared documents, reports and presentations for executives and board members using advanced software proficiencies.
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
- Worked collaboratively with auditors throughout reviews, offering assistance and clerical support.
- Created expense reports, budgets and filing systems for management team.
- Trained junior office staff in correct procedures and reporting requirements.
- Promoted team productivity by keeping supplies organized and well-stocked.
- Created and managed office systems to efficiently deal with documentation.
- Implemented updated policies and practices for organization and monitored effect.
Education
Accounts Technician Diploma -
Thompson Rivers University
01.2018 - 01.2021
Bachelor of Business Administration -
Sri Lanka
12.2008 - 12.2012
Higher National Diploma - Accountancy
Advanced Technological Institute
Sri Lanka 12.2008 - 01.2012
Certificate – Computer Science - Computer Science
National Institute of Business Management
Sri Lanka 01.2008 - 01.2009
Skills
Customer assistance
Refund handling
Cash Handling
Point of sale operation
Product restocking
Product and service sales
Sales expertise
Creative problem solving
Retail store support
Timeline
Retail Sales Supervisor
London Drugs
09.2018 - Current
Customer Service Specialist
London Drugs
09.2018 - Current
Accounts Technician Diploma -
Thompson Rivers University
01.2018 - 01.2021
Customer Service Professional
H&R Block
01.2018 - 04.2018
Senior Executive
Union Bank Plc
04.2013 - 08.2017
Executive
Sampath Bank Plc
07.2011 - 03.2013
Bachelor of Business Administration -
Sri Lanka
12.2008 - 12.2012
Higher National Diploma - Accountancy
Advanced Technological Institute
12.2008 - 01.2012
Certificate – Computer Science - Computer Science
National Institute of Business Management
01.2008 - 01.2009