Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

RAMANSHU DOGRA

Edmonton

Summary

Highly motivated and customer-centric professional with a strong skill set in teamwork, leadership, and problem-solving. Proven track record in management, bringing excellent communication and operational abilities to the table. Unwavering commitment to service quality complemented by adeptness in resolving conflicts with staff.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Crew Trainer

McDonald's
06.2023 - Current
  • Developed and trained employees to provide excellent customer service
  • Ensured compliance with safety standards and operational procedures
  • Assisted in conflict resolution and complaint handling, maintaining high levels of customer satisfaction
  • Fostered teamwork and promoted a positive work atmosphere, increasing staff productivity
  • Handle administrative work when needed

Peer Mentor

NAIT
06.2023 - 12.2024
  • Conducted regular check-ins with mentees to monitor progress towards achieving their goals and to address any concerns or challenges faced along the way.
  • Developed strong relationships with mentees, fostering a positive learning environment.
  • Encouraged mentees to develop strong decision-making and problem-solving skills.
  • Promoted a sense of belonging among peers by fostering an inclusive atmosphere within the mentoring program''s activities and discussions.

Internships & Leadership Roles-

NAIT
09.2023 - 07.2024
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Sorted and organized files, spreadsheets, and reports.
  • Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.

Security Guard

Securitas
02.2023 - 07.2023
  • Monitored premises to ensure customer safety and security
  • Responded effectively to emergencies and managed conflict situations
  • Provided courteous service, ensuring positive interactions with clients and visitors
  • Collaborated with team members to uphold high-security standards and improve customer relations
  • Document work or any other activity that happens on shift

Electrical Engineer

Pingaksho Technology
01.2021 - 11.2022
  • Worked on control system design and power system analysis, focusing on problem-solving and efficiency
  • Developed project management and communication skills while working in a fast-paced environment
  • Contributed to innovative engineering projects, ensuring high-quality outcomes

Education

Bachelor of Technology - Management

NAIT
12.2024

Bachelor of Technology - Electrical Engineering

DAVIET
09.2020

Skills

  • High-quality customer support
  • Effective communication abilities
  • Critical analysis skills
  • Effective team collaboration
  • Organizational skill proficiency
  • Initiative and motivation
  • Complaint management
  • Event space coordination
  • Oversight of event logistics
  • Office work
  • Leadership techniques in supervision
  • Program management experience
  • Experienced with Excel functionalities
  • Strong focus on accuracy
  • Engaged in lifelong intercultural learning

Certification

  • Proserv
  • Protect
  • Alberta Security License

Languages

English
Full Professional

Timeline

Internships & Leadership Roles-

NAIT
09.2023 - 07.2024

Peer Mentor

NAIT
06.2023 - 12.2024

Crew Trainer

McDonald's
06.2023 - Current

Security Guard

Securitas
02.2023 - 07.2023

Electrical Engineer

Pingaksho Technology
01.2021 - 11.2022

Bachelor of Technology - Electrical Engineering

DAVIET

Bachelor of Technology - Management

NAIT

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RAMANSHU DOGRA