Ireoluwa Shofowora
Burnaby,BC
Summary
Administrative professional skilled in client relationship management and precise record-keeping. Expertise in coordinating multiple appointments and supporting front-line operations enhances overall service efficiency while maintaining strict confidentiality standards.
Overview
4
4
years of professional experience
Work History
Recovery Worker
Union Gospel Mission
Vancouver, BC
02.2025 - Current
- Coordinated 15+ client appointments, service referrals, and follow-ups weekly with internal teams and external service providers to facilitate access to necessary services.
- Provided front-line support by responding to inquiries, assessing needs, and directing individuals to appropriate services, achieving high client satisfaction.
- Maintained accurate client records, documenting case notes and updates for 30+ clients monthly while ensuring compliance with confidentiality standards.
- Supported daily operations by ensuring accurate information flow between clients, staff, and service systems, enhancing overall service delivery.
- Performed administrative tasks including data entry, filing, and maintaining organized digital and physical records with 100% accuracy.
Front desk/ Receptionist
Atira Women's Resource Society
Vancouver, BC
07.2023 - 10.2025
- Managed front desk operations, greeted visitors, and efficiently handled phone and email inquiries to enhance visitor experience.
- Handled incoming correspondence, directed inquiries to appropriate departments, and maintained a clean, organized reception area.
- Scheduled appointments and maintained accurate calendars and administrative records to support team productivity.
- Provided administrative support to multiple team members, facilitating smooth day-to-day office operations.
- Performed data entry, document preparation, filing, and record management while maintaining confidentiality.
Marketing and comms Specialist (IFS)
PwC
04.2022 - 05.2023
- Coordinated meetings and logistics for internal events and firm initiatives, enhancing collaboration and engagement.
- Prepared presentations, reports, and other business documents for leadership and stakeholders.
- Managed multiple projects and administrative tasks while ensuring deadlines and priorities were met.
- Liaised with internal teams and external partners to streamline operations and effectively resolve inquiries.
- Maintained organized records and tracked project deliverables, ensuring smooth day-to-day office operations.
Education
Master of Business Administration -
New York Institute of Technology
Vancouver12-2024
Bachelor - Media and Communication Studies
Afe Babalola University
Nigeria10-2022
Skills
- Client-facing communication
- Microsoft Office Suite
- Appointment coordination
- Documentation management
- Record management
- Team collaboration
- Workforce systems
- Problem solving
- Relationship management
- Fluent in English
Accomplishments
- Best Graduating student, Media and communications department, 2022
- Honors graduate, MBA, 2024
Timeline
Recovery Worker
Union Gospel Mission
02.2025 - Current
Front desk/ Receptionist
Atira Women's Resource Society
07.2023 - 10.2025
Marketing and comms Specialist (IFS)
PwC
04.2022 - 05.2023
Master of Business Administration -
New York Institute of Technology
Bachelor - Media and Communication Studies
Afe Babalola University