IRENE SUNNY
EDMONTON,Canada
Summary
Personable and reliable, excelling in delivering exceptional customer service and creating positive shopping experience. Possesses solid understanding of basic cash handling and transaction processing, along with strong problem-solving skills. Committed to ensuring smooth operations and enhancing customer satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
Panago Pizza
10.2024 - Current
- Efficiently served food and beverages to customers, ensuring high-quality service and customer satisfaction
- Handled cash and processed transactions accurately as a cashier, managing the cash register with precision
- Organized food items according to the menu and ensured timely delivery to customers
- Assisted in maintaining cleanliness and organization of the main area and kitchen, contributing to a welcoming atmosphere
- Collaborated with kitchen staff to address customer needs and accommodate special requests
- Cultivated warm relationships with regular customers.
- Served food and beverages promptly with focused attention to customer needs.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
Store Manager
Reliance Fresh
06.2023 - 05.2024
- Oversaw and inspired a group of [number] workers, making sure daily duties were finished effectively and store standards were upheld.
Reduced stock inconsistencies and improved store presentation were achieved through the management of inventory control, restocking, and merchandising. - Addressed client grievances and educated employees in dealing with clients, increasing client satisfaction scores.
- In order to meet monthly sales goals, I used sales data analysis to determine which goods were in high demand, modify stock levels, and launch advertising initiatives.
- To guarantee correct financial information and protection from reduction, I controlled cash and regular reconciling the books.
Cashier
Reliance Fresh
06.2022 - 05.2023
- Processed hundreds of transactions every day with precision and speed, keeping the cash drawer balanced and reducing inconsistencies.
- I gave cordial greetings, answered questions, and assisted customers locate items, all of which enhanced their shopping experience.
- Capable of running POS systems, handling both cash and electronic transactions, and resolving small problems to cut down on checkout waits.
- Product prices and quantities were confirmed, guaranteeing correct billing and client satisfaction.
- Maintained a neat and comfortable pickup area, which helped to create a productive and tidy store environment.
- In an effort to provide prompt remedies while ensuring the loyalty of clients, I handled customer complaints and returns with efficiency.
Student Officer Assistant
Mar Athanasius College
01.2020 - 01.2022
- Collaborated with teachers and students to provide information and support on academic programs and activities
- Organized the academic calendar and ensured effective communication of events and deadlines to students
- Maintained office cleanliness and organization, ensuring that supplies were stocked and readily available
- Assisted in coordinating student events and activities, promoting engagement and community building
Education
Professional Certificate - Supply Chain Management
Norquest College
Edmonton, AB01.2025
Bachelor of Commerce - Taxation
Mar Athanasius College
01.2023
Skills
- Exceptional Customer Service
- Supply Restocking
- Point of sale operation
- Order Management
- Performance Improvement
- Cash Handling
- Time Management
- Team Collaboration
- Organizational Skills
- Multitasking
- Strong Work Ethic
Accomplishments
- Recognized for outstanding customer service at KFC, consistently receiving positive feedback from customers.
- Successfully improved the efficiency of appointment scheduling at Tony and Guy, enhancing overall client satisfaction.
- Developed strong relationships with both faculty and students at Mar Athanasius College, fostering a positive and supportive academic environment.
References
Available upon request.
Languages
English
Full Professional
Certification
- Food Handler Certificate (FHC)
- Microsoft Office Specialist (MOS) Certification
- SAP FICO
Interests
- Cooking
- Dancing
- Music
- Travel
Timeline
Server
Panago Pizza
10.2024 - Current
Store Manager
Reliance Fresh
06.2023 - 05.2024
Cashier
Reliance Fresh
06.2022 - 05.2023
Student Officer Assistant
Mar Athanasius College
01.2020 - 01.2022
Bachelor of Commerce - Taxation
Mar Athanasius College
- Food Handler Certificate (FHC)
- Microsoft Office Specialist (MOS) Certification
- SAP FICO
Professional Certificate - Supply Chain Management
Norquest College
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