Irene Quiles
Los Angeles
Summary
Hardworking and passionate with strong organizational skills. Ready to help team achieve company goals. Resourceful and well-organized with excellent leadership and team building record. Looking for an opportunity where I can use my leadership skills to uplift, motivate & inspire my team all the way to the top.
Overview
18
18
years of professional experience
Work History
Program Leader
Creative Brain Learning
08.2024 - Current
- Created fun, age-appropriate activities for school-age children.
- Monitored student safety while conducting indoor or outdoor activities.
- Assisted students with homework completion, providing individualized support and guidance as needed.
- Managed behavioral issues and used positive behavior strategies for groups of up to [Number] students.
- Implemented effective behavior management strategies, creating a safe and supportive environment for all participants.
Elevo Coach
Elevo Learning
04.2023 - Current
- Collaborate with other coaches to create and execute game plans.
- Encourage children and fellow coaches to cultivate strong work ethic by demonstrating diligence, patience, and respect for others.
- Provide feedback to coaches to improve teaching techniques and increase drive to succeed.
- Develope relationships with the children to provide ongoing support and encouragement.
Case Manager
Victory Starts Now
03.2019 - 03.2020
- Provided leadership, guidance and support to staff members.
- Organized and conducted weekly staff meetings.
- Managed an entire interim housing site that consisted of 10 staff members and 30 house members.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Provided weekly detailed client progress notes to be submitted to court system.
Senior Operations Analyst
Bank of America
6 2009 - 7 2014
- Created reports detailing findings and recommendations.
- Collected, organized and input information into digital database.
- Reviewed process failures and determined root causes.
- Applied various analytical techniques to diverse situations.
- Investigated and resolved alerts, conducted queries and culled records to assist with maintenance and problem resolution.
Collections Specialist
Finance One, Inc.
08.2006 - 09.2009
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Achieved performance goals on consistent basis.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
Education
High School Diploma -
University High School
Los Angeles06.1998
Skills
- Proficient In Microsoft Office
- Athletic Training and Motivation
- Coaching and Mentoring
- Group Leadership
- Managing Operations and Efficiency
- Employee Training
- Overseeing Employees
- Customer Account Management
Languages
Spanish
Native or Bilingual
Internship
7/2023 - Completed Elevo learning's 4 week Professional Development and Growth Lab Summer Internship Program.
References
Nazeema Sims, Regional Program Manager @ Elevo Learning
Email: nazeemasims@elevolearning.com; (424) 309-8428
Bob Sweed, Supervisor @ Victory Starts Now
Email: bob@vsnhouse.org; (818) 839-1267
Timeline
Program Leader
Creative Brain Learning
08.2024 - Current
Elevo Coach
Elevo Learning
04.2023 - Current
Case Manager
Victory Starts Now
03.2019 - 03.2020
Collections Specialist
Finance One, Inc.
08.2006 - 09.2009
Senior Operations Analyst
Bank of America
6 2009 - 7 2014
High School Diploma -
University High School
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