Irene Polancos
Charlottetown,PE
Summary
Customer-oriented General Manager with 11 years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Coordinates resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills.
Overview
29
29
years of professional experience
Work History
Administrative Officer
St. Dunstan's Basilica
Charlottetown, PE
01.2024 - Current
- Conducted staff performance evaluations to monitor progress and individual skills.
- Planned staff and training meetings and scheduled conference rooms.
- Responded effectively to sensitive inquiries or complaints.
Unit Manager
MANULIFE
MAKATI, PHILIPPINES
08.2011 - 01.2024
- Analyzed data to identify trends in customer needs or operational processes.
- Resolved complex customer service issues in a timely manner.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Analyzed sales data to identify opportunities for growth.
Marketing Specialist
G-CARE MARKETING
Makati, Philippines
05.2009 - 07.2011
- Developed marketing strategies for existing products, services and new product launches.
- Worked closely with senior management to implement strategic communications plans and marketing initiatives.
- Conducted research and analyzed trends to identify new marketing opportunities and audiences.
Sales Training Officer
Paramont Life Insurance
Makati, Philippines
08.2005 - 11.2008
- Supervised subordinate staff in carrying out daily duties and activities.
- Provided guidance to team members on how to effectively complete tasks within established timelines.
- Implemented new technologies as needed to enhance productivity levels in the workplace.
Administrative Assistant
Pioneer Life Insurance
Makati, Philippines
09.2003 - 07.2005
- Conducted research online utilizing search engines such as Google or Yahoo!.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
Customer Service Supervisor
Allstate Life insurance
Makati, Philippines
12.1998 - 08.2001
- Identified areas of improvement in the customer service process and developed strategies to address them.
- Provided guidance and support to junior customer service representatives, including coaching and mentoring.
- Supervised and trained customer service staff to ensure excellent customer service delivery.
Customer Service Assistant
Pru Life UK
Makati, Phillipines
04.1996 - 11.1998
- Greeted customers in a friendly manner and assisted with their inquiries.
- Resolved customer complaints promptly and professionally.
- Maintained a clean and organized work area at all times.
Personnel Assistant
Column Ventures, Inc
PhillipinesParamentMakati, Philippines
04.1995 - 03.1996
- Greeted and screened visitors, directing them to the appropriate personnel.
- Conducted reference checks on potential employees.
- Planned corporate events, conventions, meetings and gatherings.
- Guided new hires through orientation and onboarding and explained documentation requirements to facilitate HR process.
Education
Business Administration Program
Holland College
Charlottetown, PE05-2025
Bachelor of Arts - Hotel And Restaurant Management
PruSt. Scholastica's College
Manila04.1995
Accomplishments
- Consistent Unit Leader Awardee
- Global: GAMA (General Agency Management Award) awardee
- 2023 TOP UNIT - Sector
- 2017 International Service Quality Award
Timeline
Administrative Officer
St. Dunstan's Basilica
01.2024 - Current
Unit Manager
MANULIFE
08.2011 - 01.2024
Marketing Specialist
G-CARE MARKETING
05.2009 - 07.2011
Sales Training Officer
Paramont Life Insurance
08.2005 - 11.2008
Administrative Assistant
Pioneer Life Insurance
09.2003 - 07.2005
Customer Service Supervisor
Allstate Life insurance
12.1998 - 08.2001
Customer Service Assistant
Pru Life UK
04.1996 - 11.1998
Personnel Assistant
Column Ventures, Inc
04.1995 - 03.1996
Business Administration Program
Holland College
Bachelor of Arts - Hotel And Restaurant Management
PruSt. Scholastica's College
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