Summary
Overview
Work History
Education
Skills
Volunteer Experience
Relevant Skills
Timeline
Generic

Irene Kankam

Toronto

Summary

Responsible and attentive Lunchroom Supervisor with 2years of experience supervising children in school lunchroom settings. Skilled in ensuring student safety, promoting respectful behavior, and maintaining a clean, organized eating environment. Adept at working with school staff to uphold school policies and support a positive lunchtime experience for all students.

Overview

8
8
years of professional experience

Work History

Photo Associate

Ripley’s Aquarium Canada
06.2023 - 02.2024
  • Provided customer service support to enhance guest photography experience.
  • Greeted customers upon entering the store and provided assistance in locating items they were looking for.
  • Assisted customers with technical issues related to digital cameras, printers, and other photography equipment.
  • Resolved customer problems with speed and professionalism to maintain high satisfaction ratings.

Call Center Agent

Bill Gosling Outsourcing
01.2022 - 05.2023
  • Handled inbound and outbound customer calls efficiently.
  • Resolved customer inquiries using company guidelines and resources.
  • Documented call details in the customer relationship management system.
  • Identified customer needs by asking probing questions and actively listening to responses.

Food Server Attendant/Cashier

SSP Canada
01.2018 - 01.2020
  • Provided exceptional customer service in fast-paced dining environments.
  • Took and processed food and beverage orders accurately and efficiently.
  • Maintained cleanliness and organization of dining area throughout shifts.
  • Monitored dining area for guest satisfaction and addressed needs promptly.

Manufacturing Receiver/POS

Kitchen Stuff Plus
01.2017 - 01.2018
  • Received and inspected incoming shipments for accuracy and quality.
  • Organized inventory in stockroom for efficient access and retrieval.
  • Maintained cleanliness and safety standards in receiving area.
  • Assisted team members with unloading and sorting merchandise deliveries.

Youth Leader

John Polanyi High school
01.2016 - 06.2016
  • Led group discussions to foster teamwork among students.
  • Organized community service events to promote civic engagement.
  • Facilitated workshops on leadership skills for youth development.
  • Developed engaging activities that promoted personal growth and learning.

Education

Paralegal Diploma -

Humber College

Junior IT Analyst Program -

NPower Canada

Skills

  • Cleanliness and hygiene monitoring
  • Passionate about providing quality and positive behavior environment
  • Excellent written and verbal communication, and interpersonal skills
  • Highly organized in all areas of work
  • Student supervision and safety
  • Optimistic and productive attitude towards the work environment
  • High attention to details and curious to learn and grow
  • Time management and punctuality
  • Team building
  • Multitasking capacity

Volunteer Experience

Youth Leader, John Polanyi High School, 01/01/21

Relevant Skills

Student behavior monitoring

Conflict resolution

Time management

Enforcing safety rules

Incident reporting

Maintaining cleanliness standards

Ensuring food safety and hygiene

Organizing seating

Waste and spill management

Reporting concerns to teachers/administrators

Working with school staff

Assisting other supervisors

Supporting special events or lunchroom activities

Timeline

Photo Associate

Ripley’s Aquarium Canada
06.2023 - 02.2024

Call Center Agent

Bill Gosling Outsourcing
01.2022 - 05.2023

Food Server Attendant/Cashier

SSP Canada
01.2018 - 01.2020

Manufacturing Receiver/POS

Kitchen Stuff Plus
01.2017 - 01.2018

Youth Leader

John Polanyi High school
01.2016 - 06.2016

Paralegal Diploma -

Humber College

Junior IT Analyst Program -

NPower Canada

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Irene Kankam