Summary
Overview
Work History
Skills
Timeline
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Katelynn Catchpole

Summary

Experienced professional with a strong track record in customer service, time management, and organizational skills. Skilled at problem-solving and developing effective solutions, with exceptional verbal and written communication abilities. Adept at fostering positive customer relationships and exceeding objectives. Thrives in high-pressure settings by maximizing productivity during slower periods. Retail management professional with a solid track record in optimizing store operations and delivering high-quality customer service. Demonstrates a proven ability to lead teams, adapt to changing business needs, drive sales, and maintain a collaborative work environment.

Overview

6
6
years of professional experience

Work History

Photo Associate

OSL Retail Services
07.2019 - Current
  • Provided exceptional customer service, addressing inquiries and troubleshooting issues promptly to foster a positive environment.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Organized and maintained a clean workspace, contributing to an efficient workflow within the Photo Department.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Facilitated open communication between team members, fostering collaboration and teamwork in pursuit of shared goals.
  • Performed opening and closing procedures to keep operations running smoothly.

Assistant Store Manager

Green Bee Floral Co
03.2022 - 09.2024
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
  • Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
  • Managed purchasing, sales, marketing and customer account operations efficiently.

Skills

  • Customer Service Skills
  • Attention to Detail
  • Multitasking and Organization
  • Problem Solving Abilities
  • Sales and Marketing
  • Conflict Resolution
  • Team Collaboration
  • Adaptability and Flexibility

Timeline

Assistant Store Manager

Green Bee Floral Co
03.2022 - 09.2024

Photo Associate

OSL Retail Services
07.2019 - Current
Katelynn Catchpole