IRENE AKRAM
Los Angeles
Summary
With hands-on experience across the nonprofit and private sector and policy-related research in academia, I bring a strong ability to connect communities and collaborate with stakeholders to drive strategic initiatives. I am passionate about policy analysis, cross-cultural communication, and advocating for marginalized populations, with a particular focus on global and local community integration.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Account Associate
ParetoHealth
01.2024 - Current
- Building and maintaining positive relationships with assigned clients through regular communication and proactive outreach
- Identifying potential client needs and proposing solutions to expand business within existing accounts
- Managing account details in CRM systems, ensuring accuracy of client data
- Preparing and distributing client reports, including performance metrics and account updates
- Coordinating project execution, tracking progress, and resolving any service issues
- Proactively identifying potential risks and taking corrective actions to maintain client satisfaction
- Assisting with the renewal process by preparing proposals and presentations
- Providing support for new business development initiatives
Student Mentor
The Bridge Cultural Exchange Academy at the University of Southern California
04.2024 - 05.2024
- Hosted weekly group discussions on assigned readings and academic lectures to enhance students' understanding and foster an inclusive learning environment
- Notable Mention: Recognized as a 'House Star' for outstanding leadership, including driving teamwork, facilitating discussions, and spearheading collaborative projects to promote global intelligence and student engagement
Social Media Director (intern)
Human Migration Institute (formally Glocally Connected)
04.2019 - 04.2024
- Designed informational online content, dispatched future posts, and monitored social media metrics
- Participated in organizing fundraising events supporting refugee populations in Southern California and abroad
- Updated and occasionally wrote for the monthly newsletter on the organization's official website
- Regularly monitored and responded to inquiries from individuals/sponsors; redirected their inquiries to the respective branch of the organization
Intern
Columbia Global Centers, Amman
05.2023 - 03.2024
- Assisted with English document drafting and proofreading, including research reports, conference summaries, and other Center publications
- Conducted literature reviews, data analysis, and research support as required
- Managed administrative duties, including scheduling appointments, handling correspondence, and maintaining records
Intern
Committee on Forced Migration, Columbia Global Centers
05.2023 - 03.2024
- Conducted research and gathered relevant information on current trends, policies, and practices related to forced migration, contributing to the committee's knowledge base and project development
- Assisted in drafting and editing reports, memos, and other written materials to support the committee's communication and advocacy efforts
Sales Associate/Associate Accountant
777 Market
09.2020 - 02.2024
- Assisted in tax compliance by maintaining records and ensuring accurate reporting of sales tax, income tax, and other financial obligations
Administrative Assistant
Distressed Children and Infants International (DCI)
06.2017 - 05.2019
- Assisted in arranging meetings and events for fellow volunteers and organizing fundraisers for the initiative
- Collaborated with local community outreach programs to host annual benefit concerts, resulting in a total donation amount of $50,000
Teen Volunteer
Cedars-Sinai Medical Center
06.2014 - 09.2014
- Trained in data entry, filing, and handling confidential patient information
- Answered and monitored patient phone calls/activity
- Directed nurses at respective nursing stations
- Completed errands for administrative staff
- Assisted new patients in getting oriented in their spaces
- Facilitated patient rounds to ensure the best experience possible for patients
Tutor (Volunteer)
Kumon
09.2013 - 06.2014
- Created a welcoming and inclusive environment in which students comfortably shared their opinions, actively asked questions, and gave feedback about their learning experience
- Supported students to stay motivated and engaged in their lessons by designing creative teaching techniques for each student to comprehend key concepts inside/outside of the classroom
- Organized lesson plans and kept track of student progress
Education
Master of Arts -
Columbia University
New York, NY05-2022
Bachelor of Arts - Global Studies, Arabic
University of California, Riverside
Riverside, CA06-2020
Skills
- Salesforce
- Microsoft Office Suite
- CRM software
- Leadership
- Team Collaboration
- Client/Data Management
- Strategic/Project Planning
- Adaptable
- Curating Presentations/Reports
- Exceptional Writing/Communication Skills
- Detail-Oriented
- Cross-Functional Methods
- DEI Advocate
- Multilingual
- JavaScript/Nodejs
- APIs
- React
Certification
- Trained Mentor, Mentor Collective, 10/01/20
- Silver Medallist Ignitor Fellowship Student, Nobel Peace Center, 01/01/23
- The Fundamentals of Digital Marketing, Google Digital Garage, 03/01/23
- Full-stack Coding Bootcamp, Columbia University, 06/01/23
- Becoming an Ally to All (DEI LinkedIn certificate), 06/01/24
Publications
The Western Gaze and Its Effects on Aid, Akram, Irene, et al., 03/22/21, https://www.cihablog.com/the-western-gaze-and-its-effects-on-aid/
Timeline
Student Mentor
The Bridge Cultural Exchange Academy at the University of Southern California
04.2024 - 05.2024
Account Associate
ParetoHealth
01.2024 - Current
Intern
Columbia Global Centers, Amman
05.2023 - 03.2024
Intern
Committee on Forced Migration, Columbia Global Centers
05.2023 - 03.2024
Sales Associate/Associate Accountant
777 Market
09.2020 - 02.2024
Social Media Director (intern)
Human Migration Institute (formally Glocally Connected)
04.2019 - 04.2024
Administrative Assistant
Distressed Children and Infants International (DCI)
06.2017 - 05.2019
Teen Volunteer
Cedars-Sinai Medical Center
06.2014 - 09.2014
Tutor (Volunteer)
Kumon
09.2013 - 06.2014
Master of Arts -
Columbia University
Bachelor of Arts - Global Studies, Arabic
University of California, Riverside
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