Irelyn Hollowell
Alpine,CA
Summary
Responsible Technician with excellent patient care, clinical service and medical skills coupled with more than 5 years of experience. Highly effective in complying with patient safety and HIPAA requirements, evidenced by promotion into training and supervisor roles. Broad skills in documentation and medical parameters.
Overview
5
5
years of professional experience
1
1
Certification
Work History
TMS and Spravato Technician
CalTMS
01.2025 - Current
- Operate TMS machine to ensure accurate treatment parameters are administered and patient scheduling.
- Train new technicians on TMS protocols and system navigation techniques.
- Streamline appointment scheduling processes by coordinating closely with office administrators and contacting patient's via office phone.
- Submit thorough Prior Authorization forms to gain the insurances' approval to provide coverage in care for each patient. Resubmit any forms that are requiring an appeal.
- Document every treatment session on Tebra, accurately reporting the necessary data for the provider and the insurance moderators to review and sign off on.
- Administer nasal Esketamine therapy Spravato under provider supervision, following FDA guidelines and ensuring the patient receives the treatment properly for best care experience.
- Monitor vital signs as indicated by Spravato/FDA guidelines.
Pharmacy Representative
MedWatchers
08.2023 - 01.2025
- Individually spoke to patients one on one via phone call to inform them about their insurance benefits, medication requirements, etc.
- Worked closely with other members of the pharmacy team, demonstrating strong communication skills for effective collaboration.
- Provided exceptional customer service by addressing inquiries and concerns in a timely manner, resulting in increased loyalty and trust from clients.
- Processed high volumes of patient-refill requests under time pressure while maintaining attention to detail.
- Achieved company desired quota of 200 patients supported per day, leading to being granted a full time remote position.
Clinical Technician/ Shift Supervisor
Akua Mind and Body
07.2021 - 03.2023
- Accurately administered medications to each patient via EMR log, according to the provider’s orders.
- Assessed patients via CIWA/COWS detox parameters, documenting accurate vitals in order to administer medications safely.
- Monitored patient progress and documented changes in behavior and health status.
- Documented detailed and precise Intake forms for new clients and worked alongside Therapists and Case Managers to complete Biopsychosocials.
- Maintained accurate patient records using EMR, such as Kipu.
- Responded to emergency situations per protocol (seizures, overdoses, suicidal ideation, etc.) to ensure client safety.
Education
Bachelor of Arts - Psychology
San Diego State University
San Diego, CA05-2024
Skills
- Patient care
- Clinical documentation and reporting
- HIPAA compliance
- Team oriented
- Microsoft 365 (Outlook, Teams, Excel pivot tables)
- Attention to detail
- Adaptability and flexibility
Certification
American Heart Association: Basic Life Support (CPR and AED) Certificate
Timeline
TMS and Spravato Technician
CalTMS
01.2025 - Current
Pharmacy Representative
MedWatchers
08.2023 - 01.2025
Clinical Technician/ Shift Supervisor
Akua Mind and Body
07.2021 - 03.2023
Bachelor of Arts - Psychology
San Diego State University