Iram Hasan Choudhury
Toronto,Canada
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
2
2
years of professional experience
Work History
Loss Prevention Specialist
TD Canada Trust
03.2024 - Current
- Regularly monitored fraud queues on TSYS identifying and investigating potentially fraudulent activities to prevent financial losses
- Prioritized and ensured the timely resolution of flagged transactions, maintaining the security and integrity of client accounts
- Analyzed data from multiple sources, including detection systems, tools, reports, and manual assessments, to evaluate and investigate potential fraud
- Documented all actions taken in PRM, PEGA, and FICO gathered during fraud investigations, ensuring accuracy and thoroughness in case management
Easy line Representative
TD Canada Trust
01.2023 - 03.2024
- Managed high-volume customer calls, offering prompt and comprehensive support for their inquiries
- Guided customers through applying for overdraft protection, including facilitating applications for increased protection limits for each respective client
- Successfully executed cross-border banking tasks, such as wire transfers from TD Canada Trust to TD Bank of America, ensuring seamless international transactions
Education
Bachelor of Liberal Arts & Professional Studies - Economics Major
York University
Toronto, ON01.2021
Skills
- Adobe Illustrator
- Quickbooks
- Google Workspace
- MS Teams
- MS Outlook
- Microsoft Office Suite
- MS Project
- Word
- Excel
- PowerPoint
- PRM
- Pega
- Loss prevention expertise
- Customer service
- Problem-solving
- Time management
Technical Skills
Adobe Illustrator, Quickbooks, Google Workspace, MS Teams, MS Outlook, Microsoft Office Suite (MS Project, Word, Excel, PowerPoint), PRM, Pega
Languages
Hindi
Limited Working
Bengali
Native or Bilingual
English
Native or Bilingual
Licences & Awards
G Class Driver Licence
TD Q1 Epic Award
https://www.linkedin.com/in/iram-hasan-choudhury-068092135/
Timeline
Loss Prevention Specialist
TD Canada Trust
03.2024 - Current
Easy line Representative
TD Canada Trust
01.2023 - 03.2024
Bachelor of Liberal Arts & Professional Studies - Economics Major
York University
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