Ashley Redden
Calgary
Summary
12+ years of experience relating to law enforcement and customer service industry; comfortable working with diverse individuals. Strong working knowledge in security services, loss prevention, assets protection, freedom of information and protection of privacy, and criminal law. Extraordinary at building internal and external partnerships within a company. Able to adhere to company safety policies and procedures. Successful in implementing effective strategies to reduce losses, while maintaining a safe environment for staff and customers. Proven ability to handle multiple tasks effectively and efficiently in unpredictable situations by taking proactive approaches. Possesses versatile skills such as exceptional communication and eagerness to learn which makes for a coachable employee.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Loss Prevention Specialist
Costco Wholesale Canada
Calgary, Alberta
01.2020 - Current
- Observe, monitor and communicate crime trends; while implementing effective solutions.
- Experienced in communicating effectively with outside agencies; providing accurate and detailed information.
- Assisted in developing a Loss Prevention Program within Costco Wholesale Calgary; while building great internal and external partnerships.
- Enter incident reports and investigations of persons involved in criminal activity; while sending out detailed BOLO’s promptly.
- Experienced in recognizing persons of interest; working knowledge in pulling information of persons through programs that include secured data.
- Trained staff on loss prevention techniques and emergency response procedures.
- Responded swiftly to emergency situations within the store, ensuring customer and employee safety during incidents such as theft or disturbances.
- Analyzed store layout for potential vulnerabilities, recommending improvements to reduce opportunities for theft.
- Maintained detailed records of all loss prevention activities, ensuring accuracy and timely reporting to management.
Lead Loss Prevention Specialist
Loblaw Companies Limited Canada
Calgary, Alberta
01.2016 - 01.2020
- Highly active in conducting internal, external theft and fraud Investigations.
- Built strong partnerships with Calgary Police Service; being able to take part in police operations and “stings”.
- Assisted police with other investigations; violence in and out of the workplace, sexual assault, stolen property, hates crimes, etc.
- Trained new hires on an on-going basis for Loss Prevention positions within Loblaw Companies Limited; managing scheduling and administrative duties.
- Sufficient at problem solving; finding new ways on minimizing, preventing and deterring theft.
- Efficient at submitting incident reports in a timely manner; ensuring information is documented accurately.
- Working knowledge in areas such as promise to appears, fingerprinting documents, property lists, store inventory, audits, CCTV, security systems, and risk management.
- Educated employees on proper cash handling procedures, reducing instances of cash register shortages or overages.
- Collaborated with the Liquor Store to ensure their store had a strong Loss Prevention presence; Documented Thefts, Reported to Calgary Police Service, Arranged Operation "Stings" with CPS within Liquor Store.
- Created 5 major projects; getting the store involved with community involvement through leadership. (i.e., Clothing Donation Events, School Supply Drive and a Hygiene Donation Project to help those in need in the community)
Loss Prevention/Assets Protection
Target Canada
Calgary, Alberta
01.2013 - 01.2015
- Crossed trained for a variety of positions (assets protection, sales, warehouse)
- Provided a visible presence within the store to deter customers from theft.
- Diffused potential theft by engaging suspicious individuals in conversation; acted with sensitivity.
- Prepared and submitted incident reports; accurately documented observations.
- Answered questions and resolved public concerns in a professional manner
- Patrolled internal and external premises on foot, at regular intervals to maintain a safe and secure environment.
- Worked in partnership with coworkers to complete assigned tasks.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Strengthened communication skills through regular interactions with others.
- Self-motivated, with a strong sense of personal responsibility.
Cashier
Abbydale Esso and ADP Calgary Flames Hockey Club
Calgary, Alberta
01.2011 - 01.2012
- Greeted customers in a polite and friendly manner; offered advice on products.
- Responded to customer inquiries and requests; provided fast and efficient service.
- Upheld and complied with company procedures, standards and policies always.
- Took directions on specific duties from senior colleagues.
- Processed customer transactions accurately at point of sale.
- Conducted inventory checks to ensure adequate stock levels for sales operations.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
Recovery Coach Certificate -
Still-Here Recovery Coaching
White Rock, BC02.2025
Reflection on Truth and Reconciliation
Canadian Police Knowledge Network
06.2022
Suicide Prevention
Wesleyan University
02.2022
Autism Spectrum Disorder
Canadian Police Knowledge Network
04.2021
Mental Health Self-Awareness for First Responders
Canadian Police Knowledge Network
04.2021
Victim Rights in Canada
Canadian Police Knowledge Network
04.2021
Resolution Education and Crisis Tactics Training
Caton, Warr & Associates (REACT)
Calgary, Alberta08.2019
Mental Health First Aid Certificate
Loblaw Companies Limited Canada
Calgary, Alberta06.2019
Verbal De-Escalation Certificate
Loblaw Companies Limited Canada
Calgary, Alberta03.2017
Criminal Justice Program Diploma -
Columbia College
Calgary, Alberta12.2015
Criminal Procedure and Evidence
Columbia College
Calgary, Alberta11.2015
Interviewing and Investigation Skills for Criminal Justice Professionals
Columbia College
Calgary, Alberta07.2015
Conflict Management, Crisis and Suicide Intervention
Columbia College
Calgary, Alberta06.2015
Criminal Law and the Court System
Columbia College
Calgary, Alberta04.2015
Non-Violent Intervention Certificate
Target Canada
Calgary, Alberta10.2014
High School Diploma - undefined
Father Lacombe High School
Calgary, Alberta06.2011
Skills
- Risk management
- CCTV systems
- Incident reporting
- Policy enforcement
- Investigations
- External/Internal theft and fraud prevention
- Physical security
- Interviewing techniques
- Customer service
- Effective communication
- Conflict resolution
- Crisis management
- Employee coaching
- Computer software such as: (Microsoft Word, Outlook, Office, Excel, Adobe, SharePoint, PowerPoint, etc)
Languages
English
Native or Bilingual
French
Professional Working
Certification
- Security Services and Investigators Act Individual License, #W030693; Expires Aug. 2026 Alberta Justice and Solicitor General's Office, Edmonton, Alberta.
- Standard First Aid – Level C CPR/AED Certificate; Expires Oct. 2027 St. John Ambulance, Calgary, Alberta.
- Class 5 Operator’s License, #162149-413; Expires Jan. 2028 Alberta Government, Calgary, Alberta.
Timeline
Loss Prevention Specialist
Costco Wholesale Canada
01.2020 - Current
Lead Loss Prevention Specialist
Loblaw Companies Limited Canada
01.2016 - 01.2020
Loss Prevention/Assets Protection
Target Canada
01.2013 - 01.2015
Cashier
Abbydale Esso and ADP Calgary Flames Hockey Club
01.2011 - 01.2012
Reflection on Truth and Reconciliation
Canadian Police Knowledge Network
Suicide Prevention
Wesleyan University
Autism Spectrum Disorder
Canadian Police Knowledge Network
Mental Health Self-Awareness for First Responders
Canadian Police Knowledge Network
Victim Rights in Canada
Canadian Police Knowledge Network
Resolution Education and Crisis Tactics Training
Caton, Warr & Associates (REACT)
Mental Health First Aid Certificate
Loblaw Companies Limited Canada
Verbal De-Escalation Certificate
Loblaw Companies Limited Canada
Criminal Procedure and Evidence
Columbia College
Interviewing and Investigation Skills for Criminal Justice Professionals
Columbia College
Conflict Management, Crisis and Suicide Intervention
Columbia College
Criminal Law and the Court System
Columbia College
Non-Violent Intervention Certificate
Target Canada
High School Diploma - undefined
Father Lacombe High School
Recovery Coach Certificate -
Still-Here Recovery Coaching
Criminal Justice Program Diploma -
Columbia College