IRADUKUNDA ANITHA
Vancouver,BC
Summary
Experienced with providing compassionate care and support to individuals. Utilizes effective communication and problem-solving skills to enhance clients' daily living experiences. Track record of fostering safe and supportive environment through empathy and adaptability.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Mental Health Support Worker
PHS Community Services
08.2023 - 01.2025
- Reduced patient anxiety through active listening, problem-solving, and crisis intervention/de-escalation techniques.
- Provide harm reduction, support, and housing services for PHS residents and service users.
- General cleaning duties for the project or program
- Responding to emergency situations,particularly overdose response.
- Maintained confidentiality while documenting patient information according to facility policies.
- Safety and security measures.
Support Worker-Harm Reduction
Raincity Housing and support
01.2022 - 01.2023
- Distribute and recover harm reduction supplies like needles and provide education and support on safer drug use and safer sex.
- Promoted community integration by providing extensive physical, emotional and social support.
- Ensure health and safety standards are maintained and all their medical needs are met.
- Observe the conduct and behavior of residents to prevent a disturbances and escapes.
- Maintained record of daily individual activities, behaviors and pertinent incidents for patient analysis and assessment.
- Perform first aid and CPR if required
- Assist staff and managers with implementing harm reduction practices that are approved.
Customer Service Advisor
Canadian Tire Bank (triangle Master Card)
02.2021 - 12.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Contributed to team meetings with valuable input, fostering a collaborative work environment.
- Coordinated paperwork and payments for new orders and replacement parts to obtain speedy service for each customer.
- Boosted sales revenue with upselling techniques and comprehensive product knowledge.
- Described product highlights and benefits to help guide purchasing decisions.
Residential Support Worker
Fraserside Community Services Society
03.2019 - 11.2020
- Enhanced residents'' quality of life by providing personalized care and support tailored to individual needs.
- Delivered compassionate personal care, assisting with activities of daily living such as bathing, dressing, grooming, and toileting.
- Handled emergency situations with a calm and focused demeanor, following established protocols to ensure resident safety.
- Administered medications according to prescribed protocols, ensuring proper dosage and adherence to schedules.
- Contribute to team performance
- Managed challenging behaviors effectively through de-escalation techniques and crisis intervention strategies.
Education
Medical Laboratory Assistant -
Vancouver Career College
Burnaby, BC07.2023
Associate of Arts - Business Management
Columbia College
01.2020
Skills
- computer skills
- Excellent communication skills
- problem solving abilities
- Client advocacy
- Crisis Intervention
- developing relationships
- Organizational skills
- Teamwork oriented
- Adaptability
- Community engagement
Certification
- first Aid certificate & CPR/AED Level C
- Certified Community Service Worker(CCSW)
- Food safe
- WHSMI
- NVCI
- Mandt
- Naloxene training
Timeline
Mental Health Support Worker
PHS Community Services
08.2023 - 01.2025
Support Worker-Harm Reduction
Raincity Housing and support
01.2022 - 01.2023
Customer Service Advisor
Canadian Tire Bank (triangle Master Card)
02.2021 - 12.2021
Residential Support Worker
Fraserside Community Services Society
03.2019 - 11.2020
Medical Laboratory Assistant -
Vancouver Career College
Associate of Arts - Business Management
Columbia College
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