Summary
Overview
Work History
Education
Skills
Websites
Certification
Personal Information
Languages
Timeline
Generic

Iqbal Kaur

Edmonton,AB

Summary

Forward thinking operations specialist gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity and company's growth.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Shift Leader/Supervisor

Doordash
11.2022 - Current
  • Lead- Lead Operations Associates through their shift by ensuring the team is set up for success to work safely and productively, serve as the point of escalation for daily operations
  • Assist with day-to-day tasks- Receive product from vendors, organise inventory within the warehouse, prepare customer orders, help clean and organise work areas
  • Delight Customers- Make sure customer's orders get delivered smoothly by maintaining menus and systems, communicating with customers when issues arise, and making sure Dasher pickups go smoothly
  • Manage the facility- Monitor supplier deliveries, manage regular cleaning and maintenance schedules
  • Help improve operations- Contribute ideas to improve our quality and customer experience.

Shift Leader/Key Holder

Skip Express Lane - Edmonton, AB
12.2021 - 11.2022
  • Leading fulfillment Centre activities and ensuring inventory and performance targets are attained
  • Keyholder, with on-call ownership expectations for all facets of the fulfillment Centre operations
  • Preparing vendor orders and submit for store manager approval and receiving vendor orders and inventory sign off in the warehouse
  • Ensuring and supporting a safe, healthy and respectful workplace for all staff/vendors.

Sales Associate

Glentel (Wireless Wave) - Edmonton, AB
07.2021 - 12.2021
  • Expert in maintaining accurate sales running throughout the kiosk and merchandizing while ensuring strategic management of products
  • Providing outstanding customer service, receiving feedback, organizing inventory, handling cash-in and deposit, managing opening and closing activities.

Customer Service Representative

Loblaw Companies Limited - Edmonton, AB
04.2020 - 08.2021
  • Primary part of duty was to handle customer complaints, resolving issue, handling major transaction of refund and exchange taking place in the Front end
  • Handling cash duties, activity logs and managing other front end activities.Customer Service Representative- Front end

Customer Service Representative

NAIT - Edmonton, AB
08.2019 - 05.2020
  • Worked as a Customer service representative for Northern Alberta Institute of Technology food service department at EAT AT NAIT
  • Primary duties:- Inventory, cash handling, sales associate, retailing, taking orders and managing proper making and delivery of desired order, sanitizing and Customer service.

Education

Bachelor's Degree - Technology management

Northern Alberta Institute of Technology
Edmonton, AB
04.2022

Bachelor - Biotechnology

Lovely Professional University
01.2019

Skills

  • Creativity and Adaptability
  • Team management/building
  • Operations Reporting
  • Customer Service Management

Websites

Certification

  • Emergency First Aid CPR/AED Level C, 07/01/22, 07/01/25
  • WHMIS 2015 with GHS, 04/01/22, 04/01/25, 61714707
  • SafeCheck Advanced Food safety Certificate, 01/01/22, 01/01/27, 58670723
  • Jet information security, Present
  • Security Guard License, 07/01/21, 07/01/22

Personal Information

Gender: Female

Languages

English
Hindi
Punjabi

Timeline

Shift Leader/Supervisor

Doordash
11.2022 - Current

Shift Leader/Key Holder

Skip Express Lane - Edmonton, AB
12.2021 - 11.2022

Sales Associate

Glentel (Wireless Wave) - Edmonton, AB
07.2021 - 12.2021

Customer Service Representative

Loblaw Companies Limited - Edmonton, AB
04.2020 - 08.2021

Customer Service Representative

NAIT - Edmonton, AB
08.2019 - 05.2020

Bachelor's Degree - Technology management

Northern Alberta Institute of Technology

Bachelor - Biotechnology

Lovely Professional University

Similar Profiles

CREATE PROFILE
Iqbal Kaur