Matilda Owusu-Ansah

• Supervises the day-to-day operation of shelter including scheduling staff, assigning and reviewing tasks while ensuring effective teamwork and maintaining high standard work performance
• Works collaboratively with other supervisory staff to facilitate and coordinate Housing First case management Services for Individuals and families; assisting them to achieve housing stability
• Assists clients with case management and housing applications and document review
• Appropriately assesses and completes client intakes and referrals to other housing programs
• Engages in harm reduction strategies and supporting clients to follow through with their safety plan
• Assesses crisis situations and providing interventions and referrals to other service providers
• Ensures clients receive appropriate counseling, supports, housing referrals and mediating on their behalf with other service providers
• Engages in administrative duties congruent with shelter operations as well as manage funds; TTC tokens, taxis and voucher issuance
• Monitors program operations and providing leadership in service planning and program policy development
• Provides client centered care with excellent customer service, oral-written communication and presentation skills
• Liaises with other departments and external agencies in coordinating housing matters
• Manages labor relations including hearing grievances

• In charge of the day-to-day running of the group homes and ensuring individual-in-service wellbeing
• Conducts eligibility assessments for housing needs and manages changing needs of clients
• Provides counselling, advocacy and other needs supports for clients integrating them with internal and external resources
• Manages housing transition/referrals and intake for vulnerable and at-risk youth and adults in collaboration with the City of Toronto’s housing project – the Tippett Project
• Previously served on the Ad hoc committee for the creation of new On-Call systems
• Engages in serious occurrence reporting and incident report protocols, QAM ministry compliance Audits
• Provides counseling and life planning supports services for persons with emotional, psycho, social, physical, and other developmental health needs
• Engage in staff management, schedule program activities
• Engage in documentation, financial budgeting, and expense reconciliation
• Act as a liaison between various stakeholders across the agency, including families, other service professionals
• Assists Human Resources in the employee hiring process while managing absenteeism and other labor request
• Acts as liaison between frontline staff and senior management as well as other service leaders

• Provides compassionate, empathetic, and non-judgmental spiritual care to patients, families, staff, and volunteers.
• Engages in spiritual care visits with patients while managing referrals according to one's belief/faith and needs.
• Liaise with healthcare professionals to work as a team in the delivery of care services to patients, families, etc.
• Engages in assessment and documentation of one's spiritual, emotional, and religious needs.
• Facilitates the grief and bereavement process for patients and families.
• Connects patients and other stakeholders to their faith community of choice, when requested.
• Employs spiritual, emotional, and religious interventions in working with clients.
• Engages in and responds to weekend on-calls and emergencies to attend to patients, families, etc.

Working as a case manager to support the development of clients by providing assistance to help achieve successful life plans and personal outcomes.

Directs the outcome of services based on client's needs and goals.

Supports clients in gaining access to housing and employment based on their individual skills and needs, including referrals.

Performs case management and record keeping for clients, and supports other workers in coordinating casework.

Ensures that each client's needs are met for physical care, counseling, crisis response, and emotional support.

Understands community programs and agencies, and works to provide clients with long-term services as per their individual needs.

Provides financial guidance to clients and works to ensure that proper budgets are met and adhered to.

Works with developmentally, intellectually, and physically challenged adults and youth, including individuals who are dually diagnosed.

Facilitates behavior modification and handles crises.

• Provided Project management and administrative support and liaison between the Office of International Affairs and Ryerson academic units, Canadian and international project partners and external funding agencies
• Provided project administration services to international initiatives managed by Ryerson faculty
• Supported delegation and individual visits to Canada and Ryerson in cooperation with Ryerson administrators, government agencies, Canadian and foreign diplomats, as well as Canadian and foreign partners
• Liaised with Partners in the Dominican Republic via Spanish both oral and written
• Coordinated the administrative and financial communications to partners and donors and other project stakeholders in the field; serves as the primary point of contact between the Ryerson University and Partners as well as external funding agencies
• Supervised field office management for assigned countries, supporting in-country staff with backstopping and as primary liaison with other support departments (finance, HR, IT, contracts, etc.)
• Supervised field staff and Masters students on the field
• Engaged in preparation of reports, presentations, and other project deliverables which includes editing, proofreading, translating, delivery of presentations, and organizing meetings
• Assessed requests for information and issues to determine appropriate action, responds quickly and effectively to issues that arise; develops and tracks documents and correspondence; maintains filing system; acts as project contact with internal and external project partners
• Liaised with various departments through the University to obtain services and track progress of projects or tasks in hand, including filling out basic information required for work orders or requisitions to ensure services are initiated
• Coordinated project activities with subcontractors and collaborative organizations
• Tracked and oversee project activities such as major events, technical progress, work plans, consultant recruitment, hiring, processing and utilization; obtaining related reports and reviewing expense vouchers; and arrange procurement and shipping of commodities and equipment to the field offices
• Handled record-keeping, telecommunications, regular project mailing and other administrative support duties; and carry out other duties as assigned by the Project Director and the Director of Ryerson International
• Processed project related expenses including, travel expenses and expense statements, contracts for the delivery of professional services in Canada and the Dominican Republic, and other expenses as necessary, in accordance with Ryerson’s Purchasing Policy
• Engaged in quarterly, semiannual and annual report writing (financial and narrative), prepare and/or analyze quarterly financial reports, and assist in preparing budgets
• Ensured project compliance with Department of Foreign Affairs, Trade and Development (DFATD) rules and regulations