Ｏi Ling Ip
Toronto,ON
Summary
Dedicated Executive Assistant excelling in administrative support and event planning. Demonstrated expertise in MS Office Suite and exceptional communication skills, significantly enhancing office efficiency and team collaboration. Successfully manages high-volume workloads in rapidly changing environments. Skilled in customer service, ensuring high-quality psycho-social-spiritual care, employing empathy and patience to connect with individuals on emotional level and provide support during difficult times. Strive to provide best possible care and support.
Overview
8
8
years of professional experience
Work History
Executive Assistant
Hong Kong Hospital Authority
09.2023 - 05.2024
- Perform administrative and clerical support for daily operation of Quality and Safety Office, including filing, data entry, records keeping, supplies ordering, and poster design
- Coordinate logistic support to seminars and training workshops
- Prepare presentation materials and minutes for meetings
- Prepare promulgation materials for Quality and Safety activities
- Maintain the website of Quality and Safety Office
Service Officer
HKCCCU Kwong Yum Care Home
01.2022 - 07.2023
- Develop, implement and coordinate psycho-social-spiritual care services, including individual, group and mass programmes for service users and caregivers
- Work closely with community partners, volunteers and artists to bring creative care experiences to service users
- Deliver assistance and support for service users in resolving personal or psycho-social-spiritual problems for their well-being
- Conduct comprehensive assessments for service users regularly for bringing up appropriate personal care plans
- Provide and share most suitable advices and services to service users and caregivers in an authentic way
- Answer phone calls and emails regarding to service enquiries, complaints and applications
- Conduct and offer tours of the care home and introduce services to the public
Programme Secretary
HKCCCU Kwong Yum Care Home
04.2021 - 01.2022
- Develop, implement and coordinate psycho-social-spiritual care services, including individual, group and mass programmes for service users and caregivers
- Work closely with community partners, volunteers and artists to bring creative care experiences to service users
- Deliver assistance and support for service users in resolving personal or psycho-social-spiritual problems for their well-being
- Conduct comprehensive assessments for service users regularly for bringing up appropriate personal care plans
- Provide and share most suitable advices and services to service users and caregivers in an authentic way
- Answer phone calls and emails regarding to service enquiries, complaints and applications
Assistant Student Services Officer
Capstone Prep Education Centre
11.2018 - 04.2020
- Assist with centre daily operations
- Answer and respond to enquiries, complaints and feedback from students and parents
- Co-ordinate and arrange classes' schedules
- Facilitate, assist in and promote educational events
- Prepare and conduct assessments and reports for students
Seasonal Host
Hong Kong Disneyland
10.2018 - 11.2018
- Work at outdoor vending locations
- Introduce menu options, take and fulfilling orders and cash handling for guests from all over the world
- Assist with cleaning, stocking items and keeping inventory
Clerk
Baptist Lui Ming Choi Secondary School
06.2016 - 08.2016
- Assist in data management, including compilation of reports and data input
- Answer internal and external enquires from staff members and public
- Provide logistic supports to teaching materials organized by the school office
Education
Master of Social Sciences (MSocSc) in Counselling
Hong Kong Baptist University
Hong Kong06.2023
Bachelor of Social Sciences (Honours) in Psycholog
Hong Kong Baptist University
Hong Kong06.2018
Skills
- Customer Service
- Social Media Management
- Event Planning
- Administrative Support
- Advanced MS Office Suite
- Psychology and Counselling
- Communication
- Teamwork
- Chinese and English Word Processing
Languages
English
Professional Working
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Full Professional
Korean
Elementary
Hobbies
- Reading
- Watching movies
- Travelling
- Badminton
- Writing
- Calligraphy
- Cooking
Timeline
Executive Assistant
Hong Kong Hospital Authority
09.2023 - 05.2024
Service Officer
HKCCCU Kwong Yum Care Home
01.2022 - 07.2023
Programme Secretary
HKCCCU Kwong Yum Care Home
04.2021 - 01.2022
Assistant Student Services Officer
Capstone Prep Education Centre
11.2018 - 04.2020
Seasonal Host
Hong Kong Disneyland
10.2018 - 11.2018
Clerk
Baptist Lui Ming Choi Secondary School
06.2016 - 08.2016
Master of Social Sciences (MSocSc) in Counselling
Hong Kong Baptist University
Bachelor of Social Sciences (Honours) in Psycholog
Hong Kong Baptist University
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