Iniyan Kolandhagounder Sellammal Thilagaraj
North York,Canada
Summary
Highly skilled Medical Administrator with expertise in managing healthcare operations, patient counseling, regulatory compliance, and administrative tasks. Adept at maintaining accurate records, optimizing workflows, and ensuring adherence to healthcare standards. Experienced in coordinating with multidisciplinary teams, delivering exceptional customer service, and managing electronic health records (EHR). Strong problem-solving and organizational skills, with a proven ability to improve operational efficiency and support patient care.
Overview
6
6
years of professional experience
Work History
Concierge
Shield Security
01.2024 - Current
- Provide professional services for residents and guests, ensuring seamless communication and problem resolution
- Manage phone calls, emergency responses, and customer experiences to maintain a high standard of service
- Implement and maintain visitor management systems for streamlined processes
- Coordinate with security teams to ensure the safety of residents and guests
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
Pharmacist
Apple Pharmacy
05.2021 - 04.2022
- Delivered expert medication advice, dispensed prescriptions, and provided patient counseling
- Handled administrative tasks, including scheduling, record-keeping, and phone communication
- Ensured compliance with healthcare regulations to support efficient pharmacy operations
- Developed and implemented an inventory management system to reduce medication shortages
- Trained and mentored junior staff on pharmacy operations and customer service protocols
- Managed high volume of prescriptions daily while maintaining excellent customer service and attention to detail.
- Developed strong relationships with healthcare providers to optimize patient care and medication adherence.
Part time Medical Administrator
Mayfloor Skin Clinic
07.2019 - 01.2021
- Managed administrative tasks, coordinated schedules, and maintained records
- Processed payments, supported compliance efforts, and enhanced pharmacy operations
- Conducted weekly audits to ensure accurate record-keeping and regulatory adherence
- Built strong relationships with customers by addressing concerns and ensuring satisfaction
- Maintained a positive work environment by fostering open lines of communication among staff members and addressing any concerns or conflicts promptly and professionally.
- Increased overall patient satisfaction with the implementation of an efficient feedback mechanism.
Pharmacy Intern
Navani Medicals
03.2019 - 04.2019
- Assisted patients with healthcare needs and concerns, providing personalized service
- Supported inventory management and restocking to ensure medication availability
- Gained hands-on experience with prescription processing and insurance claims
- Collaborated with senior pharmacists to improve patient education programs
- Expanded knowledge of various medication classes through continuous learning from experienced pharmacists and attending relevant training sessions.
- Provided friendly customer service at drop-off and pick-up counters.
Education
Graduate Certificate - Palliative Care
Fanshawe College
08.2024
Graduate Certificate - Healthcare Administration
Canadore College
12.2023
Bachelor of Science - Pharmacy
Karpagam Academy of Higher Education
04.2021
Skills
- MS office
- EMR
- Scheduling
- Patient Medication Guidance
- Patient-Centered Care
- Administrative Coordination
- Proficient Multitasking Ability
- Inventory management
- Problem-solving
- Attention to detail
- Regulatory compliance
- Customer service
- Communication
- Highly adaptable
- Strong work ethic
- Documentation and reporting
- Decision-making
Academic courses and certifications
- CPR & First AID, 2023-2026
- Medical Terminology, 01/01/25
- Workplace Hazardous Materials Information System, 12/01/24
- Lean Six Sigma (White Belt)
Languages
English
Full Professional
Tamil
Native or Bilingual
Malayalam
Professional Working
Timeline
Concierge
Shield Security
01.2024 - Current
Pharmacist
Apple Pharmacy
05.2021 - 04.2022
Part time Medical Administrator
Mayfloor Skin Clinic
07.2019 - 01.2021
Pharmacy Intern
Navani Medicals
03.2019 - 04.2019
Graduate Certificate - Palliative Care
Fanshawe College
Graduate Certificate - Healthcare Administration
Canadore College
Bachelor of Science - Pharmacy
Karpagam Academy of Higher Education
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