In Hyuk (Jason) Park
Halifax,NS
Summary
Health Information Management graduate with a strong foundation in data analysis and customer service. Experienced as a data analyst for NSHA, where I leveraged my analytical skills to support data-driven decision-making processes. Currently working as a customer service clerk, bringing strong communication and problem-solving skills to enhance customer experience. Known for my attention to detail, adaptability, and commitment to delivering quality service, I am eager to apply my expertise in a dynamic role that blends health information management and data analysis
Overview
4
4
years of professional experience
Work History
Customer Service Clerk C
Nova Scotia Health Authority
09.2024 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Kept front check out area clean and organized for efficient service.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Release of Patient information as requested by numerous physicians, etc. Approximately 30~40 email requests a day.
- Use of Meditech, ROI client, One Content, Enterprize, etc.
Data Analyst (Practicum)
Nova Scotia Health Authority
04.2024 - 06.2024
- Clinical Documentation Improvement
- Experience in 3M Report Writer
- Experience in Tableau
- Pulling DAD and NACRS data
- In-Depth experience in managing Information Data Quality (IDQ)
- Understand the flow of clinical documents
Medical Coder (Practicum)
Nova Scotia Community College
04.2023 - 05.2024
- Abstracted and coded various sample cases using Folio & 3M
- Experience in EHR Go
- Received presentations from many professionals relevant to Health Information Management
Receptionist
Bayshore Home Health
05.2021 - 09.2021
- Field phone inquiries for new and existing patients, manage appointment scheduling, and manage electronic medical records
- Greeted and assisted clients with their inquiries
Education
Diploma - Health Information Management
Nova Scotia Community College
Halifax, NS06.2024
Skills
- In-Depth Knowledge in Medical Terminology
- In-Depth Data Analysis
- Skilled SQL
- Accurate Medical Coding
- Folio: ICD-10-CA & CCI
- In-depth use of Microsoft Office tools; Word, PPT, Access, Excel
- Teamwork
- Communication skills
- Conducting Ethical Manners
- Knowledge in Tableau
- Managing Information Data Quality (IDQ)
- Experienced in Project Management
- Excellent customer service
- Complaint resolution
- Support case resolution
- Prioritization
- Filing
- Playing provincial level of badminton
Languages
English
Native or Bilingual
Korean
Native or Bilingual
Japanese
Full Professional
Timeline
Customer Service Clerk C
Nova Scotia Health Authority
09.2024 - Current
Data Analyst (Practicum)
Nova Scotia Health Authority
04.2024 - 06.2024
Medical Coder (Practicum)
Nova Scotia Community College
04.2023 - 05.2024
Receptionist
Bayshore Home Health
05.2021 - 09.2021
Diploma - Health Information Management
Nova Scotia Community College
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