Ingrid Artiga
La Habra
Summary
Focused on applying leadership skills to make lasting improvements to efficiency, procedures, and employee retention. Desiring to leverage many years' experience in the field to take on a challenging long-term position with a growing operation.
Overview
7
7
years of professional experience
1
1
Language
Work History
Branch Operations Lead
JPMorgan Chase
Irvine, PA
03.2026 - Current
- Streamlined operational workflows, enhancing efficiency across departments.
- Led cross-functional teams in implementing process improvements and best practices.
- Developed training materials to onboard new staff and ensure compliance with protocols.
- Analyzed performance metrics to identify areas for operational enhancement.
Associate Banker-Me
JPMorgan Chase
Garden Grove, California
06.2022 - 03.2026
- Managed branch operations, overseeing cash orders and shipments, processing ICSC, and scheduling compliance audits to ensure regulatory adherence.
- Led team operations by authorizing overrides, monitoring training, and providing daily guidance to optimize workflow.
- Educated customers on digital banking features to enhance their banking experience and promote service adoption.
Bilingual Teller
Wells Fargo
Anaheim, California
04.2019 - 06.2022
- Addressed diverse customer needs regarding financial products and account features, enhancing customer satisfaction and loyalty.
- Employed excellent money handling abilities to operate and balance cash drawer daily.
- Recorded changes to customer accounts to reflect current balance and transactions. with new balance, payment, and transfer information.
Education
Bachelor - Sociology
California State University Northridge
NorthridgeSkills
- Leadership
- Cash handling
- Customer relations
- Conflict resolution
- Team building
- Computer knowledge
- Attention to detail
- Organization
- Digital banking
- Customer relationship management
- Banking regulations
- Audit coordination
- Team leadership
- Adaptability to changed
Languages
Spanish
Full Professional
Timeline
Branch Operations Lead
JPMorgan Chase
03.2026 - Current
Associate Banker-Me
JPMorgan Chase
06.2022 - 03.2026
Bilingual Teller
Wells Fargo
04.2019 - 06.2022
Bachelor - Sociology
California State University Northridge