Summary
Overview
Work History
Education
Skills
Timeline
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VITORINA TAUFAASAU

San Diego

Summary

Experienced Branch Operations Lead with 8+ years in banking, specializing in team leadership, operational efficiency, and customer satisfaction. Skilled in data analysis to optimize performance, improve processes, and drive growth. Strong communicator with a focus on building customer relationships and resolving issues quickly to enhance the overall experience. Committed to achieving operational excellence and meeting organizational goals.

Overview

10
10
years of professional experience

Work History

Branch Operations Lead

JPMorgan Chase
09.2019 - Current
  • Assisted in the development of long-term strategic plans, aligning operational goals with overarching company objectives.
  • Oversaw escalated customer issues, ensuring swift resolution and maintaining positive relationships with clients.
  • Leveraged data-driven insights from reporting tools to monitor performance trends and identify areas requiring improvement or intervention.
  • Managed high-volume cash transactions with precision, ensuring accurate daily account reconciliation.
  • Developed strong relationships with clients by providing personalized banking solutions tailored to their needs.

Associate Banker

JPMorgan Chase
10.2016 - 08.2019
  • Maintained accurate records of all transactions, keeping track of daily activities for auditing purposes.
  • Supported branch management with administrative tasks such as scheduling appointments, filing documents, generating reports, and maintaining office supplies inventory.
  • Boosted branch revenue with diligent cross-selling of various banking products and services.
  • Provided exceptional customer service through active listening skills, empathy, and genuine concern for clients'' needs and concerns.
  • Collaborated with team members to achieve sales targets and maintain high-quality customer service standards.

Barista /Cashier

The Duck Store
01.2015 - 10.2016
    • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
    • Stocked, tagged and displayed merchandise as required.
    • Answered questions about store policies and addressed customer concerns.
    • Processed customer refunds and exchanges according to established guidelines.
    • Provided friendly service and assistance to clients, promote customer loyalty, satisfaction and sales.
    • Worked flexible schedule and extra shifts to meet business needs.

Education

Bachelor of Science - Social Science: Crime, Law & Society

University of Oregon
Eugene, OR

Skills

  • Customer relationship management
  • Leadership
  • Risk management
  • Staff supervision
  • Performance monitoring
  • Audit reporting
  • Team collaboration
  • Adaptability and flexibility
  • Emotional intelligence
  • Training and coaching

Timeline

Branch Operations Lead

JPMorgan Chase
09.2019 - Current

Associate Banker

JPMorgan Chase
10.2016 - 08.2019

Barista /Cashier

The Duck Store
01.2015 - 10.2016

Bachelor of Science - Social Science: Crime, Law & Society

University of Oregon

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VITORINA TAUFAASAU