INES EHUA
Financial Advisor
Ottawa,ON
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
7
7
years of post-secondary education
3
3
Certificates
Work History
Inside Sales Agent
Allstate Insurance of Canada
Montreal, QC
09.2021 - 12.2022
- Developed strategic relationships with new customers by learning preferences and managing regular communications.
- Exceeded targeted sales goals through continuous pursuit of new sales opportunities and expert closing of customer deals.
- Managed outgoing and incoming calls with accuracy and professionalism.
- Created and updated customer policies with relevant information.
- Processed a large volume of information within deadlines.
- Produced and submitted precise follow-up reports to the administration on time.
- Interacted with customers to address their needs and concerns.
- Used CRM software to maintain detailed contact logs and account records.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
Cook
PFK
Saguenay, Chicoutimi, Québec
02.2020 - 06.2021
- Mentored staff in expectations and parameters of kitchen goals and daily work.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction.
- Set up and prepared cooking supplies during opening and closing to maximize productivity.
- Inspected appliances, commercial fryers and ovens to verify proper working order.
- Prepared food items in compliance with recipes and portioning control guidelines.
Administrative Intern
SOTRA
Abidjan, Côte D'Ivoire
01.2019 - 04.2019
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Entered data into system and accurately updated customer accounts.
- Produced letters and memoranda to inform stakeholders of business decisions.
- Conducted research to assist with routine tasks and special projects.
- Established administrative work procedures to track staff's daily tasks.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Organized logistics and materials for each meeting, arranged spaces and took detailed notes for later dissemination to key stakeholders.
Insurance Customer Service Representative
DSK Assurance
Abidjan, Côte D'Ivoire
11.2018 - 01.2019
- Initiated outbound customer calls to review policy reviews and late payments to avoid lapse in coverage.
- Provided primary customer support to internal and external customers.
- Verified and updated customer contact details to build and maintain accurate customer database.
- Maintained current product knowledge to meet customer needs and increase sales.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Investigated and resolved customer inquiries and complaints quickly.
- Adhered to underwriting, rating and compliance criteria and guidelines to determine associated financial risks.
Education
Associate of Science - Management Studies
Université Du Québec À Chicoutimi (UQAC)
Chicoutimi, QC 08.2019 - 05.2021
BBA - Finance
Adikavi Nannaya University
India 08.2015 - 04.2018
High School Diploma -
Lycee Sainte Marie De Cocody
Côte D'Ivoire 09.2011 - 06.2014
Skills
Oral and writing communication
Certification
License in damage insurance
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
License in damage insurance
01-2022
Inside Sales Agent
Allstate Insurance of Canada
09.2021 - 12.2022
Cook
PFK
02.2020 - 06.2021
Associate of Science - Management Studies
Université Du Québec À Chicoutimi (UQAC)
08.2019 - 05.2021
Administrative Intern
SOTRA
01.2019 - 04.2019
Insurance Customer Service Representative
DSK Assurance
11.2018 - 01.2019
Certification in financial products life cycle management.
01-2017
Certification in Bank and Banking operations
12-2015
BBA - Finance
Adikavi Nannaya University
08.2015 - 04.2018
High School Diploma -
Lycee Sainte Marie De Cocody
09.2011 - 06.2014
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