INES EHUA
Financial Advisor
Ottawa,ON
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
7
7
years of post-secondary education
3
3
Certificates
Work History
Inside Sales Agent
Allstate Insurance of Canada
Montreal, QC
2021.09 - 2022.12
- Developed strategic relationships with new customers by learning preferences and managing regular communications.
- Exceeded targeted sales goals through continuous pursuit of new sales opportunities and expert closing of customer deals.
- Managed outgoing and incoming calls with accuracy and professionalism.
- Created and updated customer policies with relevant information.
- Processed a large volume of information within deadlines.
- Produced and submitted precise follow-up reports to the administration on time.
- Interacted with customers to address their needs and concerns.
- Used CRM software to maintain detailed contact logs and account records.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
Cook
PFK
Saguenay, Chicoutimi, Québec
2020.02 - 2021.06
- Mentored staff in expectations and parameters of kitchen goals and daily work.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction.
- Set up and prepared cooking supplies during opening and closing to maximize productivity.
- Inspected appliances, commercial fryers and ovens to verify proper working order.
- Prepared food items in compliance with recipes and portioning control guidelines.
Administrative Intern
SOTRA
Abidjan, Côte D'Ivoire
2019.01 - 2019.04
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Entered data into system and accurately updated customer accounts.
- Produced letters and memoranda to inform stakeholders of business decisions.
- Conducted research to assist with routine tasks and special projects.
- Established administrative work procedures to track staff's daily tasks.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Organized logistics and materials for each meeting, arranged spaces and took detailed notes for later dissemination to key stakeholders.
Insurance Customer Service Representative
DSK Assurance
Abidjan, Côte D'Ivoire
2018.11 - 2019.01
- Initiated outbound customer calls to review policy reviews and late payments to avoid lapse in coverage.
- Provided primary customer support to internal and external customers.
- Verified and updated customer contact details to build and maintain accurate customer database.
- Maintained current product knowledge to meet customer needs and increase sales.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Investigated and resolved customer inquiries and complaints quickly.
- Adhered to underwriting, rating and compliance criteria and guidelines to determine associated financial risks.
Education
Associate of Science - Management Studies
Université Du Québec À Chicoutimi (UQAC)
Chicoutimi, QC 2019.08 - 2021.05
BBA - Finance
Adikavi Nannaya University
India 2015.08 - 2018.04
High School Diploma -
Lycee Sainte Marie De Cocody
Côte D'Ivoire 2011.09 - 2014.06
Skills
Oral and writing communication
Data evaluation
Presentation design
Insurance decisions
Sales expertise
Financial Advising
Certification
License in damage insurance
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
License in damage insurance
2022-01
Inside Sales Agent
Allstate Insurance of Canada
2021.09 - 2022.12
Cook
PFK
2020.02 - 2021.06
Associate of Science - Management Studies
Université Du Québec À Chicoutimi (UQAC)
2019.08 - 2021.05
Administrative Intern
SOTRA
2019.01 - 2019.04
Insurance Customer Service Representative
DSK Assurance
2018.11 - 2019.01
Certification in financial products life cycle management.
2017-01
Certification in Bank and Banking operations
2015-12
BBA - Finance
Adikavi Nannaya University
2015.08 - 2018.04
High School Diploma -
Lycee Sainte Marie De Cocody
2011.09 - 2014.06