TASNIM SHARMILA
Toronto
Summary
Highly motivated individual with a passion for working with people in a diverse community. Skilled at multitasking and building good rapport with customers. Adaptable, detail-oriented, and dedicated to providing exceptional customer service. Eager to apply HR knowledge, learn and expand my skills and knowledge. Seeking for career growth.
Overview
3
3
years of professional experience
Work History
Inside Sales Agent
Reliance Home Comfort
02.2025 - Current
- Providing customer service to new and existing customers
- Using multiple software like Salesforce, CRM, CMS, MAX
- Cross selling to new and existing customers
Connect6 Group
08.2024 - 01.2025
- Making outbound calls to existing Telus and koodo mobility customers
- Selling Telus and Koodo customers ADT Smart Home Security and Mobility
- Making cold calls to Shaw/Rogers and other existing mobility customers and switching them to Telus
- Using tools such as Salesforce and Microsoft Suite enabled me to streamline operations and improve efficiency
- Selling Telus home services like Fiber internet, Television, Homephone
- Promoted mission and goals by communicating the organization's core values using clear and concise language
Step Media Ltd.
05.2022 - 08.2022
- Engaged with businesses to promote media advertising solutions, contributing to increased client acquisition
- Delivered persuasive sales pitches and maintained client relationships to drive campaign success
- Gained valuable experience in cold calling, lead generation, and closing sales in a fast-paced environment
Education
Bachelor of Arts - Business Administration
Seneca College of Applied Arts And Technology
North York, ON12.2023
Skills
- MS Office (Word, Excel, PowerPoint)
- Salesforce
- Communication
- Proactive listening
- Problem Solving
- Customer Service
- Adaptability
- Team Collaboration
- Strategic thinking
- Customer relationship building
- Client relationship management
- Upselling and cross selling
- Interpersonal communication
- B2B sales
Languages
English
Full Professional
Timeline
Inside Sales Agent
Reliance Home Comfort
02.2025 - Current
Connect6 Group
08.2024 - 01.2025
Step Media Ltd.
05.2022 - 08.2022
Bachelor of Arts - Business Administration
Seneca College of Applied Arts And Technology
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