INDU J NAIR
Regina,SK
Summary
Highly motivated team player with a positive attitude and strong ability to understand and empathize with others. Demonstrated ability to step into others' shoes and think from their perspective, resulting in better understanding and responding to employer needs. Strong communicator and problem-solver with a passion for creating a positive work environment. Possessing strong skills in leadership, management, negotiation, problem-solving and understanding of human resources and business trends.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Store Cashier
Walmart Canada
Regina, Saskatchewan
02.2023 - Current
- Process customer transactions accurately and efficiently using a cash register
- Handle cash, credit cards and other forms of payment
- Verify prices and ensure all products are scanned or entered correctly into the system
- Resolve customer complaints and issues in a timely and professional manner
- Successfully sold an average of 11 MasterCard's per day, exceeding the store’s daily sales target and earning recognition from management for exceptional performance
Founder Director
Mylunchboxx
Bangalore, India
08.2017 - 11.2022
- Founded an online food delivery service that delivered home- cooked meals from hundreds of home chefs to customers
- Successfully served thousands of customers during the pandemic by catering to individualized needs
- Developed and implemented a strategic business plan and vision for the company which resulted in 10x growth in sales and customer base in 2 years
- Built and led a team of 10+ employees and 100+ homechefs and successfully delivered thousands of orders during pandemic
- Promoted brand awareness by increasing market penetration across food industry.
- Devised organizational vision, mission and foundational structure to facilitate early growth.
- Established and maintained relationships with key partners and clients
- Developed a series of products
- Led a team of sales representatives, providing training and support to achieve sales goals
- Provided training to customer care executives for exceptional customer service and support to ensure customer satisfaction and retention
- Demonstrated flexibility and adaptability by handling various roles including sales, coordination, resource management, vendor management, procurement, proposals, customer management, recruitment, and team management
- Successfully led the journey of entrepreneurship
- Mylunchboxx reached the final round of selection for the popular TV program 'Shark Tank'
Software Engineer
Tata Consultancy Services
Bangalore, India
03.2013 - 11.2022
- 7+ years of experience in SAP-ABAP programming with in- depth hands-on experience in modules such as Sales, Material Management, Production Planning and Finance
- Successfully delivered multiple implementation projects resulting in increased revenue and enhancements of existing processes
- Implemented custom reports and forms to meet specific requirements of different clients
- Trained 40+ freshers and junior associates in technical as well as soft skill modules
- Developed and delivered training programs to improve employee skills and knowledge
- Led a customer support team of 5-7 associates as a team lead
- Monitored and tracked KPIs to ensure the team met or exceeded performance targets, including average resolution time, customer satisfaction ratings, and call abandonment rates
- Evaluated the performance of team members on a quarterly basis, utilizing metrics such as first-call resolution rate and customer feedback, and provided feedback and coaching to improve performance
- Managed and led the recruitment process, including sourcing, interviewing, and hiring employees for the technical team
- Major projects include GST implementations in invoices,implementation of various reports for security module, integrations with third party systems, RFID implementations
- Coordinated with project managers to meet development timelines and plan testing
- Conducted full lifecycle software development from planning to deployment and maintenance
- Recommended enhancements and updates to system software based on performance data and user feedback
Education
PG Certificate in Technology Management - Information Technology
Saskatchewan Polytechnic
true01.2023
Bachelors - Information & Technology, Technology Management
Mohandas College of Engineering and Technology
01.2012
Agile Way of Working Foundations Enterprise Platform & Solutions:SAP S/4 HANA Foundation ITIL Foundation Certification PM_Integrated Quality Management System(iQMS) -
Skills
- Exceptional communication and interpersonal abilities
- Proven leadership and management abilities
- Skilled negotiator with the ability to close deals successfully
- Strong analytical and problem-solving abilities
- Highly organized and efficient in planning
- In-depth understanding of sales principles and techniques
- Extensive knowledge of consumer psychology and market dynamics
- Proficient in computer skills, including experience with CRM
- Knowledge of SAP , JAVA Eclipse , DBMS and Microsoft Tools
- Proven ability to learn and adapt to new technologies
Accomplishments
- Successfully founded and grew a company, Mylunchboxx, from an idea to a successful and profitable business
- Secured Indian government start-up recognition within two years of operations
- Received recognition as a title winner in a business show in Kerala, India as the Founder/Director of Mylunchboxx
- Mylunchboxx reached the final round of selection for the popular TV program 'Shark Tank'
Certification
- Agile Way of Working Foundations
- Enterprise Platform & Solutions:SAP S/4 HANA Foundation
- ITIL Foundation Certification
- PM_IntegratedPM_Integrated Quality MiQMSement System(iQMS)
Timeline
Store Cashier
Walmart Canada
02.2023 - Current
Founder Director
Mylunchboxx
08.2017 - 11.2022
Software Engineer
Tata Consultancy Services
03.2013 - 11.2022
PG Certificate in Technology Management - Information Technology
Saskatchewan Polytechnic
Bachelors - Information & Technology, Technology Management
Mohandas College of Engineering and Technology
Agile Way of Working Foundations Enterprise Platform & Solutions:SAP S/4 HANA Foundation ITIL Foundation Certification PM_Integrated Quality Management System(iQMS) -
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