Indervir Tung
Surrey
Overview
4
4
years of professional experience
Work History
Services and Programs Agent
Canada Revenue Agency
01.2024 - 05.2024
- Provided service over the phone to taxpayers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Handled private information with utmost care and due diligence
- Verified callers with tailored security questions to be sure of no fraud.
Sales Associate
Telus
09.2023 - 05.2024
- Built relationships with customers to encourage repeat business.
- Engaged with customers to build rapport and loyalty.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by consistently meeting and exceeding sales targets.
Sales Agen
Concentrix
02.2022 - 09.2023
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Assisted call-in customers with questions and orders.
- Spoke to customers in native language to increase loyalty and establish relationships.
Fraud and Risk Analyst
Aritzia
11.2020 - 01.2021
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
Education
Apprenticeship - Heavy Duty Mechanics
British Columbia Institute of Technology
Burnaby, None04-2028
Additional Information
- BST(Basic Security Training)
- Class 5 Drivers License
Languages
English
Punjabi
Timeline
Services and Programs Agent
Canada Revenue Agency
01.2024 - 05.2024
Sales Associate
Telus
09.2023 - 05.2024
Sales Agen
Concentrix
02.2022 - 09.2023
Fraud and Risk Analyst
Aritzia
11.2020 - 01.2021
Apprenticeship - Heavy Duty Mechanics
British Columbia Institute of Technology
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