Inderjit Kaur
Vernon,BC
Summary
Dynamic professional with a proven track record at Real Canadian Superstore- Pharmacy, enhancing operational efficiency and customer satisfaction. Skilled in medication dispensing and fostering positive customer relations. Excelled in leadership roles, significantly improving team performance and service quality. Expert in data entry and resolving complaints, demonstrating a unique blend of technical and interpersonal skills.
Overview
6
6
years of professional experience
Work History
Pharmacy Assistant
Real Canadian Superstore- Pharmacy
Vernon
03.2024 - Current
- Assisting pharmaceutical work flow including packaging and deliveries.
- Acting as a Head Assistant by maintaining safe and clean environment in the pharmacy.
- Improved operational efficiency by assisting with routine administrative tasks such as filing, data entry, and report generation.
- Assisted customers in selecting over-the-counter medications and health care products.
- Completed cash register transactions by handling credit and cash payments using pharmacy register system.
- Counted and labeled prescriptions with correct item and quantity.
- Coordinated with insurance representatives to process claims and calculate correct co-pay information for patients.
Team Leader
Subway
Vernon
01.2022 - 05.2024
- Performed as leader/Manager in multiple situations as in customer inquiries
- Created and coordinated the communication and promotion policies among team members
- Created weekly ordering and inventory for the company.
- Built strong relationships with customers through positive attitude and attentive response.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Held weekly team meetings to inform team members on company news and updates.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
Cashier
Walmart
Nelson
05.2018 - 06.2019
- Worked in fast paced environment based on number of levels.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Addressed customer needs and made product recommendations to increase sales.
- Welcomed customers and helped determine their needs.
Education
Diploma in Business Administration, Presentation Skills, Accounting, Computer Applications (Word, Excel, PowerPoint) -
Hanson College
04.2021
B.com (Professional) - Managerial skills and organizational abilities
Rayat & Bahra Institute of Management
09.2017
Skills
- Answering customer questions
- Product restocking
- Resolving Complaints
- Document filing
- Insurance Billing
- Data Entry
- Prescription Filling
- Medication Dispensing
- POS System Operation
- Customer Service
- Decision-Making
- Cash Register Operations
Languages
English
Professional Working
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Activities
I am able to maintain professionalism and friendly environment. I enjoy traveling, listening to music and sharing a great meal with friends.
Timeline
Pharmacy Assistant
Real Canadian Superstore- Pharmacy
03.2024 - Current
Team Leader
Subway
01.2022 - 05.2024
Cashier
Walmart
05.2018 - 06.2019
Diploma in Business Administration, Presentation Skills, Accounting, Computer Applications (Word, Excel, PowerPoint) -
Hanson College
B.com (Professional) - Managerial skills and organizational abilities
Rayat & Bahra Institute of Management