Inderjit Kaur
Saint John,NB
Summary
Results-driven customer service representative with a proven track record of enhancing customer satisfaction through effective communication and problem-solving skills. Seeking to leverage my experience in a customer-focused role to deliver exceptional service and drive business growth
Overview
6
6
years of professional experience
Work History
Customer Account Specialist
Wyndham
Saint John, NB
10.2023 - Current
- Managed and maintained customer accounts within the Wyndham Rewards loyalty program, ensuring accurate and up-to-date information.
- Assisted customers with the enrolment process, providing guidance and explaining program benefits to ensure a smooth onboarding experience.
- Provided support and guidance to customers on earning and redeeming points within the Wyndham Rewards program, helping them track their point balance and redeem rewards.
- Educated customers about program features, benefits, and promotions, keeping them informed of updates and exclusive member offers.
- Resolved customer inquiries, concerns, and complaints related to their Wyndham Rewards accounts, ensuring prompt and satisfactory resolution.
- Communicated with customers via phone, email, or other channels, providing timely and accurate information and following up to ensure customer satisfaction.
- Analyzed customer data and generated reports to identify trends and opportunities for enhancing the customer experience and program performance.
- Ensured compliance with company policies, procedures, and industry regulations when handling customer accounts and information.
Group Sales Specialist
Wyndham
Saint John, NB
06.2022 - 05.2023
- Serviced potential guests via telephone and email, effectively converting leads into reservations and generating revenue.
- Communicated with guests and hotel staff through outbound phone calls and email correspondence, ensuring their needs were met and the best hotels and rates were obtained.
- Utilized internal systems to track and manage leads, reservations, and revenue.
- Develop and maintain relationships with clients to drive group sales.
- Coordinate group bookings and reservations, ensuring accuracy and customer satisfaction.
- Provide exceptional customer service to clients, addressing inquiries and resolving issues promptly.
- Meet or exceed sales targets by actively promoting group packages and upselling additional services.
- Utilize sales techniques to negotiate contracts and secure profitable group bookings.
Supervisor
Tim Hortons
Saint John, NB
09.2020 - 06.2022
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Oversee daily operations of the restaurant, ensuring efficiency and adherence to company standards.
- Train and supervise staff members, providing guidance and support to maintain a positive work environment.
- Handle customer inquiries and concerns, resolving issues promptly to ensure customer satisfaction.
- Implement and enforce health and safety regulations to maintain a safe workplace.
Truck Dispatcher
Sarai Trucking
Brampton , ON
02.2020 - 08.2020
- Coordinate and schedule truck drivers for pick-up and delivery of goods.
- Communicate with drivers to provide directions, updates, and support during transportation.
- Monitor driver progress and ensure timely deliveries to meet customer expectations.
- Respond to driver inquiries and resolve any issues that may arise during transportation.
- Collaborated with customers and suppliers to address any concerns or special requirements.
- Prepared and maintained accurate records of dispatch activities, including delivery documentation.
Supervisor
Subway
Port Hope, ON
06.2019 - 02.2020
- Managed a team of employees, providing guidance and support to ensure smooth operations and excellent customer service.
- Trained new employees on company policies, procedures, and food preparation techniques.
- Monitored food quality and safety standards, ensuring compliance with health regulations.
- Implemented effective inventory management practices, reducing waste and optimizing costs.
Restaurant Team Member
Tim Hortons
Richmond, BC
09.2018 - 07.2019
- Providing exceptional customer service by taking orders, processing payments, and serving food and beverages.
- Preparing food and beverages according to Tim Hortons' quality and presentation standards.
- Maintaining a clean and organized work area, including restocking supplies and cleaning equipment.
- Following all food safety and sanitation guidelines to ensure the safety of customers and team members.
- Handling customer inquiries and resolving any issues or concerns in a professional manner.
Education
Business Marketing Diploma
Sheridan College institute of technology and advan
Certificate - Foundations of Digital Marketing And E-commerce
Google
06.2023
Higher Secondary Certificate - First Grade
Dips
02.2016
Skills
- Excellent communication and interpersonal skills
- Detail-oriented and highly organized, ensuring accurate and timely completion of tasks
- Ability to work collaboratively in a team environment, fostering positive relationships with colleagues and cross-functional teams
- Problem-solving and decision-making skills
- Strong leadership and team management abilities
- Excellent customer service and communication skills
- Proven ability to meet and exceed sales targets
- Microsoft Office proficiency
Languages
Punjabi
Native or Bilingual
English
Full Professional
Additional Information
Technical Skills-
Social media- Twitter, Facebook, LinkedIn, Instagram, Pinterest, YouTube, Google+, Hootsuite.
Graphic Designer- Proficient in Photoshop and Adobe Creative Suite.
Timeline
Customer Account Specialist
Wyndham
10.2023 - Current
Group Sales Specialist
Wyndham
06.2022 - 05.2023
Supervisor
Tim Hortons
09.2020 - 06.2022
Truck Dispatcher
Sarai Trucking
02.2020 - 08.2020
Supervisor
Subway
06.2019 - 02.2020
Restaurant Team Member
Tim Hortons
09.2018 - 07.2019
Business Marketing Diploma
Sheridan College institute of technology and advan
Certificate - Foundations of Digital Marketing And E-commerce
Google
Higher Secondary Certificate - First Grade
Dips