Inderjeet Kaur
Kitchener,ON
Summary
Highly motivated Key Holder offers top customer service, cash handling skills, and outstanding multitasking and communication abilities. Responsible and mature individual with 1+ years of experience enhancing store operations. Recognized for exceeding expectations and building customer loyalty.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Key Holder / Supervisor
Fairweather, Conestoga Mall
Waterloo
10.2023 - Current
- Developed strategies to increase customer loyalty and retention.
- Assisted customers in locating products throughout the store.
- Supported the Store Manager in daily operations activities as needed.
- Resolved customer complaints promptly.
- Tracked sales data to ensure accurate inventory levels.
- Performed daily cash management duties, including deposits and audits.
- Ensured store was opened and closed promptly according to company policies.
- Performed daily banking duties such as deposits and withdrawals of funds from registers.
- Received vendor shipments and ensured all products were properly stocked in their designated locations.
- Assisted customers with product selection and resolving complaints.
- Managed key holder responsibilities such as opening and closing the store and setting alarms.
Retail Sales Associate/Customer Service Representative
Fairweather, Conestoga Mall
Waterloo
04.2023 - 09.2023
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Initiated friendly conversations with customers to determine thelevel of assistance required.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote particular items.
- Provided product information and answered customer questions.
- Used product knowledge to suggest items to match client needs.
- Answered questions about current promotions and resolved issues according to store policies.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
- Assessed customer product needs and interests in order to best recommend suitable items.
Software Tester
LN WEBWORKS
Punjab, India
06.2021 - 09.2022
- Compiled data on quality issues and vulnerabilities and reported findings with suggestions for improvement.
- Tracked software bugs and detailed information regarding findings and resolution techniques in documentation.
- Analyzed product requirements, user stories, and design documents to create effective test strategies.
- Validated that all changes made met customer requirements prior to deployment.
- Reported defects found during testing clearly and concisely.
- Identified, analyzed, and documented software defects.
- Conducted manual and automated testing of applications.
Education
Post Graduation - Project Management
Conestoga College
Kitchner, ON09-2023
Post Graduation - Supply Chain Management
Conestoga College
Kitchener, ON04-2023
Bachelor of Science - Computer Science And Engineering
Aryabhatta Group Of Insistute
Punjab, India08-2021
Skills
- Customer Service Management
- Analytical Thinking
- Organizational Skills
- Bank Deposits
- Cash Handling Accuracy
- Inventory Monitoring
- Cash Drawer Reconciliation
- Active Listening
- Problem-Solving
- Customer Outreach
- Teamwork and Collaboration
Languages
English
Native/ Bilingual
Punjabi
Native/ Bilingual
Hindi
Native/ Bilingual
Certification
- Certification of Microsoft Office
- Certification of C++
- Certification of Java
References
References available upon request.
Timeline
Key Holder / Supervisor
Fairweather, Conestoga Mall
10.2023 - Current
Retail Sales Associate/Customer Service Representative
Fairweather, Conestoga Mall
04.2023 - 09.2023
Software Tester
LN WEBWORKS
06.2021 - 09.2022
Post Graduation - Project Management
Conestoga College
Post Graduation - Supply Chain Management
Conestoga College
Bachelor of Science - Computer Science And Engineering
Aryabhatta Group Of Insistute
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