Indah Ungsi
Edmonton
Summary
Reliable Customer Service Experiences known for high productivity and efficiency in completing tasks. Skilled in customer service, cash handling, and financial software use, ensuring smooth daily operations. Excel using empathy, communication, and problem-solving to enhance customer satisfaction and resolve issues promptly. Ready to contribute positively to team goals and customer experiences.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Customer Service Experience
TD Canada Trust
Edmonton
04.2025 - Current
- Implemented strategies for improving customer service experience and satisfaction levels.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Maintained confidentiality of bank records, transactions and customer information.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
Co Manager
Urban Behaviour
Edmonton
08.2024 - 04.2025
- Assisted in managing daily store operations and team activities.
- Trained new employees on store policies and customer service standards.
- Oversaw inventory management and ensured stock availability for customers.
Assistant Store Manager
Dollar Tree
Edmonton
03.2022 - 07.2024
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
Education
Cook Certification - Culinary Art
Northern Alberta Institute of Technology
Edmonton, AB 09.2019 - 09.2021
Bachelor of Arts - Accounting And Finance
Airlangga University
Surabaya, Jawa Timur 03.2004 - 08.2008
Skills
- Customer service
- Conflict resolution
- Inventory management
- Cash handling
- Relationship management
- Attention to detail
- Personalized service
- Banking software
- Product knowledge
- Confidentiality maintenance
Certification
- Food Handling
- WHIMS
Timeline
Customer Service Experience
TD Canada Trust
04.2025 - Current
Co Manager
Urban Behaviour
08.2024 - 04.2025
Assistant Store Manager
Dollar Tree
03.2022 - 07.2024
Cook Certification - Culinary Art
Northern Alberta Institute of Technology
09.2019 - 09.2021
Bachelor of Arts - Accounting And Finance
Airlangga University
03.2004 - 08.2008