Samuel Kofi Nyarkoh
I.T Specialist
Edmonton,Canada
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Experience
Visions Electronics
06.2025 - Current
- Interact daily with customers in-store and via the call center for technical and product support
- Resolve customer complaints and follow up on escalated service issues.
- Managed approximately 30 incoming calls, emails, and faxes per day from customers.'
- Process online and in-store orders, returns, and exchanges
- Consistently meet and exceed sales and satisfaction targets
- Maintain a calm, courteous, and professional tone under pressure
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Exceeded monthly targets by diligently following up on leads and closing deals promptly.
Web Developer
Fante Association of Calgary
08.2024 - 05.2025
- Designed and implemented a web application that was compatible with multiple browsers and devices with minimal errors
- Integrated a payment gateway into the website, allowing for secure online payments
- Implemented a content delivery network that improved website loading times.
Travel Leader and Coordinator
Freelancenana Travels
04.2022 - 08.2024
- Coordinated complex travel arrangements, including flight and hotel bookings, car rentals, and other logistics
- Coordinated complex travel and meeting arrangements for the executive team, optimizing cost and efficiency
- Led engaging and informative tours for groups of up to 25 participants, showcasing historical landmarks, cultural attractions, and natural wonders, while maintaining high guest satisfaction.
Technical Support Assistant
Pentest Technology Services
01.2022 - 08.2024
- Delivered hands-on support to over 50 users daily in resolving technical and access-related issues
- Installed and maintained CCTV security systems, printers, and biometric devices
- Documented and escalated incidents through internal ticketing systems
- Assisted in setting up secure networks and anti-malware configurations
- Contributed to training new staff in basic IT and system usage
- Navigated multiple systems simultaneously during customer interactions, ensuring accurate information was provided at all times.
- Utilized strong problem-solving skills to troubleshoot hardware, software, and network connectivity issues effectively.
I.T Specialist
National Service Scheme
09.2017 - 08.2018
- Configured hardware, devices and software to set up work stations for employees.
- Patched software and installed new versions to eliminate security problems and protect data.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Maintained servers and systems to keep networks fully operational during peak periods.
Website Developer
BMJ Mining Services
01.2017 - 08.2018
- Designed, implemented and monitored web pages, plugins and functionality for continuous improvement.
- Implemented Google-based SEO and ad campaigns to meet budget specifications.
- Oversaw technical network issues and troubleshooting requests to resolve surfaced problems.
Education
Msc. - Information Technology
Concordia University of Edmonton
Edmonton, AB08.2025
Bsc. - Information Technology
Ghana Communications And Technology University
Accra, Ghana10.2021
Diploma - Information Technology
Ghana Communications And Technology University
Accra, Ghana07.2017
Skills
- Ability to Multitask
- Critical thinking and problem solving
- Creativity
- Teamwork
- Microsoft Office Word
- Ability to Work Under Pressure
- Effective Time Management
- Leadership
- Communication Skills
- IT-language JavaScript
- Computer Skills
- Customer Service
- Java
- Ability to Work in a Team
- Computer Networking
- CCTV Installation and Troubleshooting
- Python Programming
- C Programming
- HTML
- Remote Desktop Tools (TeamViewer, AnyDesk)
- Microsoft Office Suite (Outlook, Word, Excel)
- CRM/Ticketing Systems (Zendesk, Freshdesk)
- Typing Speed: 40 WPM
- Analytical Thinking and Troubleshooting
- Electronic Documentation Systems
- Time Management and Prioritization
Languages
English
Full Professional
Certification
- Cisco Certified Network Associate (CCNA), In Progress
- Certified Big Data Engineering, Apache Spark Essential Training, 2021
Tools And Apis
- Visual Studio
- Codeblocks
- Pycharm
- Xammp
- Oracle
- MySQL
Timeline
Customer Service Experience
Visions Electronics
06.2025 - Current
Web Developer
Fante Association of Calgary
08.2024 - 05.2025
Travel Leader and Coordinator
Freelancenana Travels
04.2022 - 08.2024
Technical Support Assistant
Pentest Technology Services
01.2022 - 08.2024
I.T Specialist
National Service Scheme
09.2017 - 08.2018
Website Developer
BMJ Mining Services
01.2017 - 08.2018
Msc. - Information Technology
Concordia University of Edmonton
Bsc. - Information Technology
Ghana Communications And Technology University
Diploma - Information Technology
Ghana Communications And Technology University
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