Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Ina Hwang

North York,ON

Summary

I recently graduated the Seneca College. Before moving to Toronto I worked a year and half at hospital and total four years at cafe in the Korea, also I still work at Cafe in Toronto for 2 year. Through these work experiences, I improved community skills and quick problem-solving skills in the knowledge of customer service. In addition, I knew the joy of knowing new people and wanted to meet more diverse people.

The current course at this college has made my existing sevice skills more professional and brilliant, and being able to speak English allowed me to communicate more diverse people who can share their culture and highlighted my passion for becoming a flight attendant in the future.

I love being an employee who can contribute to the advancement of the organization with the knowledge attained through my academic qualification as well as my experience. Also, I am proud of my service skills and hope this will have a positive effect on your company in the future.

Overview

7
7
years of professional experience

Work History

Barista & Cashier

Cafe Login
08.2020 - Current
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Trained new employees in groups and in one-on-one scenarios.

Registered Nurse

Orthopedic surgeons
Korea, Korea
10.2018 - 05.2019
  • Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
  • Updated patient charts with data such as medications to keep records current and support accurate treatments.
  • Monitored patient condition.
  • Write prescriptions for patients, and helped payments and adjust schedules.


Barista & Cashier

Incheon International airport
Korea, Korea
09.2017 - 10.2018
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Made and served brand-specific café beverages per day with speed, quality and consistency.

Child Care & Operation

Hello bang bang
Korea, Korea
10.2016 - 01.2018
  • Organized and maintained children's toys.
  • Supervise children and held events for children.
  • Inform parents about what happened while the children were playing.

Education

Diploma - Flight Services - Operations And Cabin Management

Seneca College
12.2021

Diploma For ESL And University & College Pathway - English Language Development (ESL)

St. George International College
06.2020

High School Diploma -

High Shcool
Korea
03.2016

Skills

  • Customer Relations
  • Cashier Abilities
  • Answering Customer Questions
  • Customer Assistance
  • Service Minded
  • Good teamwork

Additional Information

  • Speak Korea
  • Speak English

Timeline

Barista & Cashier

Cafe Login
08.2020 - Current

Registered Nurse

Orthopedic surgeons
10.2018 - 05.2019

Barista & Cashier

Incheon International airport
09.2017 - 10.2018

Child Care & Operation

Hello bang bang
10.2016 - 01.2018

Diploma - Flight Services - Operations And Cabin Management

Seneca College

Diploma For ESL And University & College Pathway - English Language Development (ESL)

St. George International College

High School Diploma -

High Shcool
Ina Hwang