Microsoft Dynamics 365
ISHA MITTU
Mississauga,ON
Work Preference
Summary
Highly organized and versatile Administrative Professional with over 6 years of experience in office administration, operations management, and high-volume data processing. Expert in Document Control, Financial Reconciliation, and Project Coordination within fast-paced environments. Proven track record in Conflict De-escalation and Information Gathering for recruitment and client services. Proficient in Microsoft Office Suite (Excel, Outlook, Word) and Property Management Systems (PMS), dedicated to operational efficiency and meticulous detail orientation.
Overview
6
6
years of professional experience
5
5
Certification
Work History
Operational Supervisor
Admiral Inn
Burlington, ON
01.2025 - Current
- Facilitate a fast-paced environment by entering 35-40 guest applications and profiles daily into the management system.
- Manage and process 40-50 daily night audit files, ensuring all financial transactions are settled accurately.
- Verify client information, room rates, and payment coverage against issued reservations to ensure zero discrepancies.
- Maintain detailed records of all business transactions, enabling accurate daily reporting and informed decision-making processes.
- Provide exceptional service by promptly addressing 30+ inquiries daily and resolving complex billing issues efficiently.
Guest Service Agent
Homewood Suites
Hamilton, ON
08.2024 - Current
- Surpassed monthly revenue targets by 15% through proactive upselling of room upgrades and premium amenities during the check-in process.
- Handled high-volume financial transactions exceeding $10,000+ daily, managing credit card authorizations, cash reconciliations, and direct billing for 20+ corporate accounts.
- Resolved approximately 15-20 sensitive billing disputes and payment discrepancies weekly, maintaining a great customer satisfaction rating through prompt error correction.
- Acted as the primary point of contact for 50-70+ service calls and inquiries daily, ensuring every request was documented and resolved with professional excellence.
Assistant Manager
Mittu Arts Press
Jalandhar, Punjab
05.2020 - 07.2022
- Capitalized on upselling opportunities for print and design projects, increasing total contract value by an average of 20% per client.
- Managed all vendor payments and client invoicing for over 100+ active accounts, ensuring 100% accuracy in accounts receivable and payable.
- Successfully resolved 100% of high-stakes client complaints regarding order pricing and status, resulting in a 90% client retention rate.
- Directed shift scheduling for a production team of 15+ employees, optimizing task delegation to meet aggressive daily sales and delivery deadlines.
Education
Post Graduate Diploma - Advanced Project Management & Strategic Leadership
Lambton College
05.2024
Bachelor Degree - Bachelors of Science
DAV College
05.2021
Skills
- Operations management
- Partnership development
- Corporate communications
- HR Management
- Team collaboration
- Financial reporting
- Database management
- Team recruiting
Certification
- Microsoft Excel Specialist: Data Analysis & Pivot Tables, Udemy
- Administrative Professional Master class, Udemy
- Conflict Resolution & De-escalation for Professionals, Udemy
- Effective Business Writing: Emails, Memos & Reports, Udemy
- Time Management & Office Productivity, Udemy
Accomplishments
- Consistently managed 40–50 complex files daily with a 100% accuracy rate, meeting all 24-hour turnaround deadlines.
- Maintained a 0% error rate in daily financial reconciliations and billing for 20+ corporate accounts, handling transactions exceeding $10,000+ daily.
- Surpassed monthly upselling targets by 15% by identifying service gaps and providing tailored solutions to high-value clients.
- Reduced operational defect rates by 15% by implementing a new meticulous data verification and feedback system for production teams.
Quote
If you really look closely, most overnight successes took a long time.
Steve Jobs
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Affiliations
- Lambton College
- Project Management Institute
Software
Salesforce
Microsoft Outlook
Adobe Acrobat Pro
DocuSign
SharePoint
Google Workspace
SAP
Microsoft Excel
Languages
English
Bilingual or Proficient (C2)
Interests
Professional Development
Continuous Learning
Customer Service
Timeline
Operational Supervisor
Admiral Inn
01.2025 - Current
Guest Service Agent
Homewood Suites
08.2024 - Current
Assistant Manager
Mittu Arts Press
05.2020 - 07.2022
Post Graduate Diploma - Advanced Project Management & Strategic Leadership
Lambton College
Bachelor Degree - Bachelors of Science
DAV College