Imeelene Gabo
Toronto,ON
Summary
Dynamic professional with expertise in patient care and customer relations, honed at Transdev Services. Adept at maintaining composure in high-pressure environments while enhancing customer satisfaction. Skilled in time management and customer satisfaction, consistently achieving seamless operations and exceeding expectations through adaptability and effective communication.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Patient Transport Attendant
Transdev Services
09.2022 - Current
- Maintained clean and safe environment to promote patient safety and comfort.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Collaborated with CNAs, nurses, and physicians to maintain stability during transport and facilitate event-free transport.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care
- Assisted with lifting and handling patients using appropriate patient safety equipment such as lift swings, stand-up lifts and overhead lifts.
- Assisted patients in moving out of beds, wheelchairs, stretchers, or medical transport vans.
- Assisted patients in using oxygen tanks and other medical equipment to manage smooth transition from hospital to designated location.
Barista
Starbucks
10.2020 - 09.2022
- Maintained regular and consistent attendance and punctuality.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Kitchen Manager
Chipotle
03.2018 - 02.2020
- Maintained clean and safe environment to promote patient safety and comfort.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Collaborated with CNAs, nurses, and physicians to maintain stability during transport and facilitate event-free transport.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care
- Assisted with lifting and handling patients using appropriate patient safety equipment such as lift swings, stand-up lifts and overhead lifts.
- Assisted patients in moving out of beds, wheelchairs, stretchers, or medical transport vans.
- Assisted patients in using oxygen tanks and other medical equipment to manage smooth transition from hospital to designated location.
Education
Associate of Applied Science - Chemical Laboratory Technician
Seneca College of Applied Arts And Technology
North York08.2021
Skills
- Critical thinking
- Patient care
- Adaptability and flexibility
- Time management proficiency
- Physical stamina
- Adherence to high customer service standards
- Customer relations
Languages
English
Native or Bilingual
Filipino
Native or Bilingual
Certification
Canadian Red Cross Certified
First Responder (CFR# 106000420)
Canadian Red Cross Certified
Basic Life Support for Health Care Providers
(CFR# 106000419)
Timeline
Patient Transport Attendant
Transdev Services
09.2022 - Current
Barista
Starbucks
10.2020 - 09.2022
Kitchen Manager
Chipotle
03.2018 - 02.2020
Associate of Applied Science - Chemical Laboratory Technician
Seneca College of Applied Arts And Technology