Summary
Overview
Work History
Education
Skills
References
Published Books
Certification
Languages
Hobbies and Interests
Timeline
Generic
Iman Younessi

Iman Younessi

Ottawa,Canada

Summary

Dedicated, resilient, and highly motivated Parole and Probation officer successful at adapting management styles to suit varying personality types. Persuasive leader able to generate respect and obedience from the most difficult individuals. Adept at managing cases without losing sight of the overarching goal of promoting rehabilitation. I am passionate about developing and facilitating programs to support communities in need. Collaborative and analytical advocate builds strategic partnerships, advocate for clients and advance change for communities in need. Versatile Professional having years of both teaching and counseling experience working closely with youth and families and well-versed in crisis management and case management. Offering extensive knowledge of community resources. Proactive and understanding individual committed to serving disadvantaged individuals, special-needs populations, and emancipated youth. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Customer Service Representative, DZ Truck Driver

Shred-it
Ottawa, ON
04.2025 - Current
  • Adhered strictly to company policies concerning alcohol use while operating a commercial motor vehicle.
  • Loaded and unloaded cargo using material-handling equipment.
  • Transported goods to and from specified destinations in accordance with delivery schedules.
  • Followed appropriate safety procedures for transporting hazardous materials when applicable.
  • Communicated with dispatchers regarding pickup and delivery times.
  • Maintained records such as vehicle logs, records of cargo, or billing statements in accordance with regulations.
  • Inspected truck before and after trips, ensuring all safety regulations were followed.
  • Kept up-to-date knowledge of changing roads, construction areas, traffic patterns, and dangerous curves in order to plan the most efficient routes.
  • Performed daily pre-trip inspections on vehicles to ensure safe operation on the roadways.
  • Contributed ideas for improving operational efficiency during team meetings or one-on-one conversations with supervisors.
  • Verified load against shipping papers to ensure accuracy of shipment.
  • Managed personal driving time according to Hours of Service regulations.
  • Provided customer service by responding to inquiries about services offered or directions to destination locations.
  • Inspected truck for defects and safe operating condition before, during and after trips.
  • Conducted vehicle inspections before and after every trip and performed minor repairs to keep truck functional.

Parole and Probation Officer (contracted)

Government of Ontario
Ottawa, ON
07.2024 - 03.2025
  • Monitored criminal activity of probationers to ensure compliance with court-ordered terms and conditions.
  • Investigated alleged violations of probationary orders reported by police officers or victims.
  • Prepared reports summarizing activities conducted during the supervision period.
  • Assessed risk levels for each offender by evaluating factors such as prior criminal history and personal characteristics.
  • Provided guidance and support to probationers on issues related to substance abuse, mental health, education, and job training.
  • Facilitated communication between probationers, their families, employers, law enforcement officers, attorneys, social workers, and other stakeholders involved in the process.
  • Enforced sanctions against those who fail to meet established requirements or goals set forth by the court.
  • Educated clients about applicable laws and regulations governing their behavior while on probation.
  • Maintained detailed records of client progress in accordance with departmental guidelines.
  • Developed case management plans for offenders, including referrals to community resources and services.
  • Created, organized and maintained files, case notes and electronic databases.
  • Answered phone calls concerning clients, handled complaints and responded to requests for information.
  • Referred offenders to appropriate community agencies to complete services in compliance with court orders.
  • Utilized conflict resolution and de-escalation techniques to manage confrontations with probationers.
  • Maintained accurate and confidential records of probationer activities and progress.
  • Assisted probationers in understanding legal obligations and consequences of non-compliance.

DZ Truck Driver

SCI White glove
Ottawa, ON
02.2024 - 07.2024
  • Kept up-to-date knowledge of changing roads, construction areas, traffic patterns, and dangerous curves in order to plan the most efficient routes.
  • Followed appropriate safety procedures for transporting hazardous materials when applicable.
  • Ensured deliveries were on time by following designated routes and adhering to traffic laws.
  • Adhered strictly to company policies concerning alcohol use while operating a commercial motor vehicle.

Coach Bus Driver

Vaapo (Book-A-Ride)
Ottawa, ON
11.2023 - 02.2024
  • Greeted new passengers when they boarded the coach bus and provided them with instructions for their journey.
  • Inspected passenger tickets upon entry and exit from the coach bus to ensure validity.
  • Followed all company policies relating to customer service standards during interactions with passengers.
  • Conducted pre-trip inspection of the coach bus, including checking oil, fuel, water, brakes, tires and lights.
  • Adhered to all safety regulations and traffic laws while operating the coach bus.

Vehicle Operator

City of Ottawa-OC Transpo
Ottawa, ON
08.2023 - 10.2023
  • Operate a city bus in a safe and efficient manner.
  • Follow designated routes and make scheduled stops as per the schedule.
  • Maintain a clean and well-maintained bus interior.
  • Ensure compliance with all traffic laws and regulations.

Delivery Driver

Uber
Ottawa, Ontario
01.2019 - 08.2023
  • Stayed up-to-date on changing local roads and construction areas that may affect routes..
  • Drove safely in all weather conditions including rain, snow, sleet, ice.
  • Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
  • Utilized GPS and maps for efficient route planning.

Counselor-in-Training

Borna Counseling and Support Clinic
Mashhad, Khorasan Razavi
02.2016 - 03.2018
  • Provided individual, family and group counseling to clients.
  • Facilitated psycho-educational workshops for clients.
  • Assisted with administrative tasks such as scheduling appointments or filing paperwork.
  • Supported clients in developing coping strategies to manage their mental health needs.
  • Observed experienced counselors while they conducted sessions with clients.
  • Attended professional development trainings related to evidence-based practices in the field of counseling.
  • Monitored client's progress toward achieving goals set forth in treatment plan.
  • Maintained accurate records of client progress notes and updates in electronic database system.
  • Collaborated with clinical team members on case reviews and treatment plans.
  • Participated in interdisciplinary team meetings and provided feedback based on observations of client behavior.
  • Researched patient cases to understand issues and provide current needs assessment.
  • Completed detailed documentation of sessions, patient notes and recommendations.
  • Met with clients to understand individual needs and develop personalized counseling plans.
  • Referred individuals to outside resources and services for additional support.

Customer Service Representative

Cash Money Cheque Cashing
Ottawa, Ontario
08.2013 - 06.2015
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Resolved customer complaints promptly and efficiently.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Developed positive relationships with customers through friendly interactions.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Answered customer inquiries via phone.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.

Education

Master of Arts - Psychology

Azad University
Tehran, Iran
01.2017

Bachelor of Arts - Psychology

Carleton University
Ottawa, ON
01.2014

High School Diploma -

Adult High School
Ottawa, ON
06.2007

Skills

  • Punctuality and reliability
  • Shipping and receiving
  • Complaint resolution
  • Verbal and written communication
  • Paperwork processing
  • Office equipment proficiency
  • Problem resolution
  • Tracking complaints
  • Schedule mastery
  • Call center operations
  • High-energy attitude
  • Documentation
  • Report creation
  • Microsoft Office Suite
  • Payment processing
  • Team collaboration
  • Problem solving
  • Safety compliance
  • Time management
  • Customer service
  • Record keeping
  • Inventory management
  • Data entry
  • Risk assessment
  • Adaptability and flexibility
  • Complaint handling
  • Decision-making
  • Account updating
  • Clerical support
  • Multitasking and organization
  • Training development aptitude
  • Follow-up skills
  • Email management
  • Relationship building
  • Cultural awareness
  • Microsoft PowerPoint

References

References available upon request.

Published Books

  • Purifying the Mind: Practical Approaches to Stay Away from Negativity, Persian
  • Middle-Age Alzheimer’s: Early Emergence of Mental Incapabilities, Persian
  • A Passage Through Shahnameh: The Ancient Yet Valuable Work of Persian Poetry and Literature, Persian
  • Contemporary Persian Language: Its Evolution in Modern Times, Persian
  • Maternal Pearls: Understanding Motherhood through Islam and Psychology

Certification

  • Insomnia Interventions: First-Line Treatment for Insomnia in Primary Care, Queen’s University
  • Certificate in Violence Prevention and Awareness, McMaster University
  • SafeTalk; Suicide Alertness for everyone

Languages

English
Native/ Bilingual
Persian
Native/ Bilingual

Hobbies and Interests

  • Spending quality time with family
  • Literature
  • Psychology
  • Theology/Philosophy
  • Listening to music
  • Calligraphy
  • Woodworking

Timeline

Customer Service Representative, DZ Truck Driver

Shred-it
04.2025 - Current

Parole and Probation Officer (contracted)

Government of Ontario
07.2024 - 03.2025

DZ Truck Driver

SCI White glove
02.2024 - 07.2024

Coach Bus Driver

Vaapo (Book-A-Ride)
11.2023 - 02.2024

Vehicle Operator

City of Ottawa-OC Transpo
08.2023 - 10.2023

Delivery Driver

Uber
01.2019 - 08.2023

Counselor-in-Training

Borna Counseling and Support Clinic
02.2016 - 03.2018

Customer Service Representative

Cash Money Cheque Cashing
08.2013 - 06.2015

Master of Arts - Psychology

Azad University

Bachelor of Arts - Psychology

Carleton University

High School Diploma -

Adult High School
Iman Younessi