Imad Kastoun
North York,ON
Summary
I am a dynamic and results-oriented Managing Director with over 10 years of experience leading successful operations in the F&B industry. I have a proven record of driving business growth, optimizing operational efficiency, and delivering exceptional customer experiences. I am skilled in strategic planning, financial management, and team leadership, with a focus on fostering a collaborative and high-performing work culture. Passionate about delivering high-quality baked goods and exceeding customer expectations. Seeking new opportunities to leverage my expertise in management and leadership to drive business success and achieve organizational roles.
Overview
11
11
years of professional experience
Work History
Managing Director of a Franchise
Wooden Bakery
07.2015 - 11.2023
- Increased overall company performance by implementing strategic management initiatives and streamlining operations.
- Optimized resource allocation for improved efficiency and profitability across all departments.
- Strengthened client relationships with regular communication, timely project delivery, and high-quality services.
- Expanded market presence through successful negotiation of key partnerships and acquisitions.
Sales Representative
Wooden Bakery HQ
07.2012 - 06.2015
- Increased sales revenue by identifying and targeting high-potential accounts.
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
Education
No Degree - Postgraduate Certificate in Business Administratio
School of Continuing Studies, York University
Toronto, ON09.2024
Bachelor of Science - Food Science And Management
American University of Beirut
Beirut, Lebanon10.2011
Skills
- Sales Leadership
- Recruitment Strategies
- Mentoring and training
- Operations Management
- Strategic Planning
- Business Development
- Financial Management
- Customer Service Communication & Interpersonal Skills
- Quality Control and Compliance
Languages
Arabic
Native or Bilingual
English
Full Professional
French
Limited Working
Timeline
Managing Director of a Franchise
Wooden Bakery
07.2015 - 11.2023
Sales Representative
Wooden Bakery HQ
07.2012 - 06.2015
No Degree - Postgraduate Certificate in Business Administratio
School of Continuing Studies, York University
Bachelor of Science - Food Science And Management
American University of Beirut
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