RICHARD AKINNIBI

*Professional Summary*:

Professional retails, sales & marketing skill, financial analyst, funds management, loans & Credit advances of over 17 years experience. Account, banker/customers relationship service, team player, & goal/result oriented achiever.

• Thorough understanding of banking procedures.
• Good knowledge of banking software flex cube, Thrift, Bankone, etc
• Profit and loss management.
• Presentation and sales skills
• Knowledge of fund management
• Comprehension understanding of industry and regulatory laws and regulations
• Risk management, evaluation and appraisal

• Integrity and professionalism
• Ability to apply good judgment
• Personal initiative and ability to take ownership
• Willingness to accept wide responsibilities
• Ability to work independently under established procedures
• Effective collaborator
• Ability to manage information objectively, accurately, and confidentially
• Responsive and client oriented
• Commitment to continuous learning
• Ability to adapt to changes in work environment
• Effective organizational and problem solving skills
• Ability to establish priorities and to plan, coordinate and monitor work
• Ability to work under pressure
• Ability to handle multiple concurrent projects/activities
• Ability to prepare clear and concise reports
• Ability to conduct presentations, articulate options concisely

• MARKETING/RISK DEPARTMENT/OPERATIONS - RELATIONSHIP MANAGER
• Retail & Commercial :
• Assist customer's in the account opening process
• Contribute to the formulation and implementation of strategies necessary to acquire and sustain accounts in the retail sector of the market
• Timely resolution of customer complaints and issues
• Regularly contact customer's via telephone calls and physical marketing visits to obtain feedback on service quality and customer'satisfaction level
• Identify customer needs and proactively seek to provide product/services to meet the identified needs
• Initiate and carry out recovery action on non-performing credit facilities on assigned accounts
• Maintain a comprehensive database of existing relationships/prospects
• Management of assigned credit portfolio and monitor the quality of existing credit relationships on a continuous basis
• Review applications for credit facility in line with the bank's policy and make appropriate recommendations/decisions
• OPERATION DEPARTMENT
• Assist with routine customer requests regarding account details, funds transfers, service charges, ATM usage, check verification by third parties, and confirmation of account numbers.
• Research customer questions regarding electronic funds transfers and initiate resolution in dispute when appropriate, including the completion of necessary documents and affidavits
• Cross-sell bank's products and services based on customer needs in accordance with the bank's program standards.
• Relate customer request for service charge/rebates to head of customer'service/operations manager
• Requisition and proper documentation of customer's cheque books.
• Contact customer's to notify them that cheque orders and/or debit cards are ready for pick at the bank.
• Monitor the bad address report and attempt to track down customer's and obtain updated information - KYC
• Open, set timers and close the safe deposit vault utilizing dual control
• Cash, cheques and pay out money after verifying that signatures are correct, that written and numerical amounts agree and that accounts have sufficient funds
• Receive cheques and cash for deposit verify amounts and check accuracy of deposit slips
• Balance currency, coin and cheques in cash drawer at end of shift, calculate daily transactions using computers, calculators or adding machines
• Inspect cheques for endorsements, verifying details such as dates, bank names, recipient identification, and document legality.
• Order a supply of cash to meet daily needs
• Detect imbalances in debit and credit transactions.
• Participate in Board and other MANAGERIAL meetings
• Prepare weekly/monthly activity and performance reports for Branch/Board of Directors' attention
• Monthly preparation of CBN returns and end of the year Financial Account/Audit Report

CIBN - MCIB

Reading, Sports, Socialising & Discovery