Imad Kastoun
Summary
Strategic and results-oriented business leader with experience in strategy, planning and operations. Skilled in developing and executing business plans to maximize profitability, streamline operations and maintain compliance with industry regulations. Proven people leader motivates and optimizes staff performance and productivity.
Overview
13
13
years of professional experience
Work History
Managing Director
United Investment Group, Wooden Bakery
07.2013 - 11.2023
- Increased overall company performance by implementing strategic management initiatives and streamlining operations.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Trained and guided team members to maintain high productivity and performance metrics.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed purchasing, sales, and customer account operations efficiently.
- Interacted well with customers to build connections and nurture relationships.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
Franchise Manager
Food Handling, Wooden Bakery
09.2010 - 07.2013
- Increased franchise sales by developing and implementing effective marketing strategies.
- Identified new market opportunities to expand the brand''s presence and reach.
- Managed budgets effectively, optimizing resources to achieve desired outcomes.
- Maintained compliance with industry regulations, minimizing risks associated with non-compliance issues.
- Developed strong relationships with suppliers, negotiating favorable pricing structures and delivery schedules.
- Promoted a culture of continuous improvement within the organization by encouraging open dialogue about challenges faced by individual franchises.
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
Bachelor of Science - Food Science and Management
American University of Beirut
10.2011
Skills
- Mentoring and Training
- Sales Leadership
- Negotiation
- Business Development
- Strategic Planning
- Quality Assurance
- Operations Management
- Sales Strategy
- Leadership Development
- Inventory Management
- Decision-Making
Languages
Arabic
Native or Bilingual
English
Full Professional
French
Professional Working
Spanish
Limited Working
Basketball, Hiking, Skiing, Boxing
I am someone who thrives on the diverse energies of basketball, hiking, skiing, and boxing. The basketball court is my arena of teamwork, strategy, and adrenaline, where each play is a canvas for my passion and skill. When I am not on the court, I am either exploring the tranquility of hiking trails, finding solace in the rhythm of my steps and the beauty of nature, or I am racing down snowy slopes, feeling the rush of freedom and excitement in skiing. Yet, amidst this serenity, I also revel in the intensity of the boxing ring, channeling my focus, determination, and strength into every move. My life is a dynamic tapestry of competitive spirit, outdoor adventures, and the thrill of pushing my limits in various pursuits.
Additional Information
I volunteered with Red cross youth department for a period no less than 4 years and 1 month with the Earth Savior's Foundation in New Delhi
Timeline
Managing Director
United Investment Group, Wooden Bakery
07.2013 - 11.2023
Franchise Manager
Food Handling, Wooden Bakery
09.2010 - 07.2013
Bachelor of Science - Food Science and Management
American University of Beirut
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