IMAANDEEP KAUR
BRAMPTON,ON
Summary
Dynamic customer service and warehouse operations professional with a proven track record in critical thinking and effective communication. Recognized at KocharTech for promptly resolving issues and significantly enhancing customer satisfaction. Expertise in package scanning and building strong interpersonal relationships, consistently surpassing performance quotas while managing high volumes of packages with precision. Seeking to leverage skills in a challenging role that promotes operational excellence and superior service delivery.
Overview
4
4
years of professional experience
Work History
Package Handler
Gap Inc.
Brampton, Ontario
08.2022 - 11.2024
- Worked quickly to process shipments and meet customer demands
- Handled over [Number] packages per hour, consistently exceeding quotas
- Stacked and moved pallets to proper storage area
- Used RF scanner to pick products accurately
Customer Service Representative
KocharTech
08.2020 - 11.2021
- Respond to telephone inquiries, providing quality service to customers and associates inquiring about the availability of products or status of orders
- Listen attentively to caller needs to ensure a positive customer experience
- Access electronic and paper cataloging systems to look up product information and availability
- Strive for quick complaint resolution; commended by supervisor for the ability to resolve problems on the first call and avoid escalation of issues
- Excel within a service-oriented company, demonstrating a talent for communicating effectively with customers from diverse backgrounds
Education
Master of Computer Application -
Lovely Professional University
Bachelor of Science -
Khalsa College for Women
Skills
- Excellent verbal and written communication skills
- Interpersonal skills
- Warehouse operations
- Operations monitoring
- Critical thinking
- Materials handling and transport
- Order picking
- Problem solving
- Time management
- Freight labeling
- Safety procedures
- Package scanning
Training
PHP Developer, 6 months, Good knowledge on HTML platform, Well Understanding in MySQL, Practicing designing and developing Web pages
Hobbies and Interests
- Playing with children and spending time with them.
- Meeting new people.
- Communicating with people from different cultures.
Languages
English
Professional
Punjabi
Professional
Hindi
Professional
Timeline
Package Handler
Gap Inc.
08.2022 - 11.2024
Customer Service Representative
KocharTech
08.2020 - 11.2021
Master of Computer Application -
Lovely Professional University
Bachelor of Science -
Khalsa College for Women
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