Summary
Overview
Work History
Education
Skills
Languages
Availability
Timeline
Generic

HARPREET KAUR

Bedford,Nova Scotia

Summary

Skilled in managing shipping, receiving, and inventory tasks with focus on efficiency and accuracy. Have experience in optimizing warehouse operations, improving stock management through innovative strategies, and ensuring seamless flow of goods. Strong organizational skills , fast learning ability and ability to work under pressure lead to significant improvements in order fulfillment times and inventory accuracy. Demonstrated capability in coordinating with team members to enhance operational procedures for better productivity.

Overview

5
5
years of professional experience

Work History

Package Handler

FedEx
Dartmouth, Nova Scotia
10.2024 - Current
  • Provided assistance to customers with special shipping needs such as oversized items or fragile cargo.
  • Utilized computer systems for tracking orders, printing labels, and preparing reports.
  • Ensured compliance with postal regulations regarding hazardous materials handling.
  • Managed time efficiently to meet or exceed productivity targets.
  • Loaded and unloaded delivery vehicles efficiently, ensuring timely distribution of packages.
  • Directed items according to established routing schemes using computer-controlled keyboards and scanning equipment to assist mail-sorting processes.
  • Picked products using RF scanner to fill orders.
  • Communicated effectively with supervisors regarding any logistical issues.
  • Scanned and sorted packages according to destinations and service type using handheld scanner.
  • Assisted in training new employees on package handling processes.
  • Worked flexible hours, including weekends and holidays, to meet business needs.
  • Collaborated with team members to improve workflow and increase productivity.

Security Guard Supervisor

DTM Safety and Security
Kentville, Nova Scotia
07.2024 - 11.2024
  • Managed scheduling for staff, ensuring adequate coverage during peak times and projects.Trained newly hired personnel on operational guidelines as well as safety practices associated with their duties.
  • Enforced safety regulations and monitored access control points.
  • Inspected buildings for fire hazards, unsafe conditions, or unauthorized persons.
  • Responded to alarms, emergencies, and disturbances.
  • Provided customer service assistance to staff and visitors in a professional manner.
  • Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
  • Inspected security systems to maintain consistent operational availability and to detect evidence of tampering.
  • Provided customer service support for incoming calls and emails.
  • Typed, formatted and edited correspondence and other documents.
  • Created daily, weekly, and monthly reports for management review.

Security Guard

Skanna Investigations
Cornwall, Ontario
07.2022 - 06.2023
  • Conducted daily security patrols of assigned areas.
  • Enforced safety regulations and monitored access control points.
  • Assisted in month-to-month end and yearly reports.
  • Investigated suspicious activity and reported findings to management.
  • Responded to alarms, emergencies, and disturbances.
  • Inspected buildings for fire hazards, unsafe conditions, or unauthorized persons.
  • Provided customer service assistance to staff and visitors in a professional manner.
  • Operated X-ray and body scanning equipment to prevent prohibited items from being carried onto the premises.
  • Inspected security systems to maintain consistent operational availability, and to detect evidence of tampering.
  • Deter criminal activity, vandalism, and general misconduct by providing an expert and highly visible security presence at facilities.
  • Searched bags manually to identify prohibited items and contraband.
  • Warned violators of rule infractions and escorted unauthorized persons off premises.
  • Explained security protocols to employees and guests to promote readiness for emergency situations.
  • Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
  • Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.
  • Performed data entry and recordkeeping tasks to track company correspondence and updates.
  • Processed incoming mail and packages and placed envelopes in bins for employees.
  • Assisted with month-end and year-end closing processes.

Technical Support Specialist

Xplornet Communications Inc.
Cornwall, ON
11.2021 - 06.2022
  • Communicated with customers to identify issues, walk through solutions and initiate corrective actions to restore service and functionality.
  • Received inbound phone calls from customers to provide first-level support and remotely troubleshoot issues with service, equipment or customer accounts.
  • Documented and updated case notes for each customer and work order.
  • Worked with supervisors via live chat to address customer inquiries or technical issues beyond scope of expertise.
  • Monitored service orders to completion and closed service tickets.
  • Documented repair processes and helped streamline procedures for future technical support actions.
  • Updated and processed programming changes, equipment upgrades, and customer and billing information.
  • Supported customers with online billing, access, and account issues.
  • Read technical manuals or attended conferences and seminars to maintain knowledge of hardware and software.

Customer Experience Sales Floor Associate

Walmart
Cornwall, ON
12.2020 - 03.2022
  • Engaged positively with each customer, providing professional, polite support for sales and service needs.
  • Conducted inventory counts, identifying discrepancies and updating inventory management system using different ERP softwares like SAP and Oracle etc. .
  • Processed merchandise returns and exchanges for customers to refund payments, trade items, and offer store credit.
  • Reduced store theft by observing customers, identifying security risks, and taking actions.
  • Developed and maintained key relationships with consumers and businesses through effective communication strategies and interpersonal skills.
  • Answered customer inquiries regarding product features, pricing, and availability.
  • Resolved customer complaints promptly and efficiently.
  • Generated weekly, monthly, quarterly reports on inventory movements and stock levels.
  • Received and recorded cash, checks and transfers.

Warehouse Associate

Walmart
Cornwall, Ontario
06.2020 - 09.2020
  • Updated inventory and production information using warehouse management ERP systems and scanner guns.
  • Packed goods for shipment in accordance with customer instructions.
  • Handled hazardous materials safely following prescribed regulations.
  • Maintained a safe working environment by adhering to safety protocols and guidelines.
  • Tracked outgoing orders to provide shipping status to customers.
  • Maintained inventory records on a daily basis using computer software programs.
  • Trained new employees regarding warehouse procedures and standards.
  • Promoted workplace safety and smooth production by keeping workspaces clean, organized, and free of hazards.
  • Generated weekly, monthly, quarterly reports on inventory movements and stock levels.
  • Kept work areas clean, neat and organized for optimal productivity and worker safety.
  • Prepared packages for shipment, including labeling boxes and applying postage.
  • Utilized RF scanners to locate specific items within the warehouse environment.
  • Worked additional hours and shifts to meet tight deadlines during peak periods.
  • Operated forklift and pallet jack to transport heavy loads.

Cashier

FreshCo
Cornwall, ON
04.2020 - 07.2020
  • Greeted customers and answered any questions they had about the store's products and services.
  • Built and maintained productive relationships with employees.
  • Performed opening and closing procedures including counting cash drawers and preparing deposits.
  • Answered customers' questions and provided information on store procedures or policies.
  • Answered phone calls to assist customers with questions and orders.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Conducted testing of software and systems to ensure quality and reliability.

Education

Associate of Applied Science - Computer Networking And Techincal Support

St. Lawrence College
04.2021

High School - Physics, Chemistry, Mathematics

BGS School
04-2019

Skills

  • Excellent Customer Engagement
  • Strong verbal and written communication skills
  • Friendly, positive attitude
  • Critical thinking
  • Project planning
  • Time management
  • Reliable and trustworthy
  • Proficient in Microsoft Office and Outlook
  • Leadership
  • Troubleshooting and Diagnosing
  • Report preparation
  • Problem-solving skills
  • Proficient in using ERP software
  • Quick Learner
  • Report writing skills
  • Collaborative Teamwork
  • Multitasking and organization
  • Effective Call Communication
  • Retail merchandising expertise
  • Documentation and recordkeeping
  • POS system operation
  • Data entry
  • Procurement planning
  • Accounting skills

Languages

  • Speak in English, Punjabi, and Hindi (trilingual).

    • Availability

    Full Time-Weekdays and Weekends

    Timeline

    Package Handler

    FedEx
    10.2024 - Current

    Security Guard Supervisor

    DTM Safety and Security
    07.2024 - 11.2024

    Security Guard

    Skanna Investigations
    07.2022 - 06.2023

    Technical Support Specialist

    Xplornet Communications Inc.
    11.2021 - 06.2022

    Customer Experience Sales Floor Associate

    Walmart
    12.2020 - 03.2022

    Warehouse Associate

    Walmart
    06.2020 - 09.2020

    Cashier

    FreshCo
    04.2020 - 07.2020

    Associate of Applied Science - Computer Networking And Techincal Support

    St. Lawrence College

    High School - Physics, Chemistry, Mathematics

    BGS School

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