ILIYA MOHSENNEJAD
Unionville,Canada
Summary
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Event Volunteer
Yee Hong Wellness Foundation
Toronto, Canada
02.2024 - 02.2024
- Company Overview: Dragon Ball Gala Volunteer
- Assisted in setting up and decorating event venue for over 300 guests
- Coordinated material distribution and supported backstage logistics
- Ensured guest comfort and provided directions and event support
- Dragon Ball Gala Volunteer
Sales Associate
MANGO
Tehran, IRAN
01.2023 - 06.2023
- Greeted customers and provided exceptional customer service.
- Organized stockroom shelves according to size, color or style.
- Provided accurate information about products, prices and services.
Sales Associate
ALDO
Tehran, IRAN
01.2022 - 12.2022
- Processed returns, exchanges, and refunds in accordance with company policies.
- Processed credit card transactions quickly and securely.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Retail Sales Associate
Shahrvand Chain Stores
Tehran, Iran
01.2021 - 12.2021
- Company Overview: Clothing Department.
- Delivered personalized customer service and styling advice to over 50 customers daily.
- Organized and maintained high-impact clothing displays aligned with seasonal themes and brand identity.
- Managed inventory restocking, labeling, and size accuracy to ensure a smooth customer experience.
- Supported daily store operations, including opening, closing, and sales reporting.
- Collaborated with team members to exceed monthly sales targets by 15%.
Education
High School Diploma -
Alborz Center
North York, ON06-2025
High School -
Unionville High School
Markham, ONSkills
- Customer engagement and styling advice
- Visual merchandising and display setup
- Inventory management and product knowledge
- Team collaboration and leadership
- Microsoft 365
- Google Workspace
- ICDL certified
- Customer service
- Problem solving
- Product recommendations
- Friendly and outgoing
Languages
- English, Fluent
- Persian (Farsi), Native
Affiliations
- Tennis Coaching
- Pianist
Certification
- ICDL
- TPA ONTARIO
Timeline
Event Volunteer
Yee Hong Wellness Foundation
02.2024 - 02.2024
Sales Associate
MANGO
01.2023 - 06.2023
Sales Associate
ALDO
01.2022 - 12.2022
Retail Sales Associate
Shahrvand Chain Stores
01.2021 - 12.2021
High School Diploma -
Alborz Center
High School -
Unionville High School
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