Ileesha Francis
Brampton,ON
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
Work History
Key Holder
Showcase Osiris INC
05.2022 - Current
- Responsible for Opening and closing store.
- Answering customer phone calls and answering customer inquires.
- Greeting customer's in friendly and welcoming manner and provided outstanding customer service to insure all customers needs were met.
- Packaging and fulfilling same day Online Shopify orders for pick up.
- Ordering restock on store's office supplies when needed.
- Restocked shelves with inventory when needed
- Responsible for conducting morning and end of day cash reconciliation counts for cash drawer.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized
Front End Cashier
Toys R Us Canada
10.2021 - 08.2022
- Collected donations during transactions for Sick Kids hospital's Starlight foundation.
- Responsible for ensuring that unwanted items were put back neatly and accordingly in appropriate spots at end of night.
- Conducted product searches with Sku numbers upon request of customers for our big ticket items that were kept in our inventory.
- Maintained and kept Front end portion of store organized and tidy by removing carts, baskets and unwanted products from front.
- Organized items on shelves to help customers locate products easily and quickly
- Performed cash, card and check transactions to complete customer purchases
- Helped customers complete purchases, locate items, and join reward programs
- Approached every question or concern with calm and level-headed approach
Crew Worker
McDonald's Canada
06.2021 - 09.2021
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Cooked, prepared and bagged food for customers.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Collaborated with team members to complete orders
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations
- Brewed coffee and tea and changed out drink station syrups
Education
High School Diploma -
St. Thomas Aquinas Secondary School
Brampton, ON06.2021
Skills
- Customer Service
- Flexible Work Schedule
- Managing Cash Register
- Effective Customer Communication
- Proficient with POS systems
- Cash Handling
- Product replenishment
- Employee scheduling
- Strategic selling
Timeline
Key Holder
Showcase Osiris INC
05.2022 - Current
Front End Cashier
Toys R Us Canada
10.2021 - 08.2022
Crew Worker
McDonald's Canada
06.2021 - 09.2021
High School Diploma -
St. Thomas Aquinas Secondary School
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