Ilana Perkins
Orange County,CA
Summary
Business Management & Leadership major with hands-on experience in sales, customer engagement, human resources, and merchandising. Proven ability to drive results, build strong client relationships, and lead teams with professionalism and creativity. Skilled in strategic communication, problem-solving, and brand representation, with a track record of exceeding performance goals and supporting organizational growth. Adaptable and detail-oriented, eager to contribute leadership, interpersonal, and analytical skills to a dynamic professional environment.
Overview
4
4
years of professional experience
Work History
Childcare Provider
Private Household
Los Angeles, CA
05.2025 - Current
- Provide consistent, hands-on childcare for two children (ages 6 and 10), managing daily routines, transportation, meals, and after-school care.
- Support academic development through homework assistance, structured activities, and positive reinforcement.
- Coordinate busy family schedules—school pickups, sports practices, and summer programs—while maintaining flexibility and reliability.
- Prepare healthy meals and snacks, assist with cleanup, and help maintain a smooth household flow.
- Trusted to provide evening and weekend care, reflecting strong communication, responsibility, and long-term commitment.
Human Resources
YLHS Mustang Business Academy
Yorba Linda, CA
08.2023 - 06.2024
- Founded and led the academy’s first HR department, managing a 6-person team and supporting 150+ students.
- Secured a $5,000 city grant and brought guest speakers from Deloitte and other firms to expand student exposure to professional networks.
- Planned and promoted events, including company parties, lunch meetings, and a Disney workshop, to drive participation and visibility.
- Created an HR handbook, implemented a performance-tracking system, and led weekly team-building activities to boost engagement.
Fashion Stylist & Curator
Windsor
Irvine, CA
01.2024 - 03.2024
- Delivered personalized shopping experiences by aligning product recommendations with customer needs, increasing Windsor rewards program sign-ups.
- Streamlined checkout by multitasking efficiently, enhancing transaction speed and customer satisfaction.
- Supported visual merchandising by maintaining appealing displays of new and high-demand products.
- Promoted sales by aligning styling support with Windsor's brand voice and marketing goals.
Retail Sales | Visual Merchandising Coordinator
Kohl's
Yorba Linda, CA
08.2022 - 01.2024
- Consistently surpassed sales goals by averaging 3 to 5 credit card sign-ups per 4-hour shift, hitting 150% to 250% above target, and achieved a personal record of 14 sign-ups in one day.
- Trained and onboarded 10+ new team members on effective sales techniques, customer interaction strategies, and brand-aligned service standards, contributing to overall store performance.
- Spearheaded customer loyalty initiatives by enrolling high volumes in Kohl's Rewards Program, directly influencing repeat traffic and long-term brand affinity.
- Maintained exceptional performance metrics in a fast-paced retail environment by balancing transactional efficiency, persuasive product messaging, and personalized customer experiences.
Education
BBA - Management and Leadership
Loyola Marymount University
Los Angeles, CA01.2028
Skills
- Sales strategy development
- Visual merchandising
- Customer service proficiency
- Collaborative leadership
- Effective communication
- Integrated marketing and social media planning
- Recruitment & Onboarding Support
- Time Management & Organization
- Analytical problem solving
- Trend analysis and product styling
- Conflict resolution expertise
- Event coordination
- Creative problem-solving
AWARDS
District Top Sales Associate Award - Kohl's, Medal of Completion: Business Career Pathway - Mustang Business Academy, Microsoft Certifications, Seal of Biliteracy
Languages
English
Native or Bilingual
Spanish
Professional Working
Affiliations
Member | Alpha Chi Omega
January 2025 – Present
Member | Women in Business Club
January 2025 – Present
Timeline
Childcare Provider
Private Household
05.2025 - Current
Fashion Stylist & Curator
Windsor
01.2024 - 03.2024
Human Resources
YLHS Mustang Business Academy
08.2023 - 06.2024
Retail Sales | Visual Merchandising Coordinator
Kohl's
08.2022 - 01.2024
BBA - Management and Leadership
Loyola Marymount University