ILA ZOTTI
Windsor,ON
Summary
Hands-on professional with a background in automotive detailing, security patrols, delivery, and customer service. Brings strong teamwork, time management, and problem-solving skills to fast-paced work, with a focus on maintaining safety, improving customer satisfaction, and delivering consistent results.
Overview
2
2
Languages
1
1
Certification
6
6
years of professional experience
Work History
Automotive Detailer
All Gear Auto Dealership
Windsor, ON
03.2025 - Current
- Cleaned vehicles daily at the auto dealership, ensuring spotless appearance.
- Washed, waxed, and buffed vehicle bodies for professional shine.
- Improved customer satisfaction by providing thorough interior and exterior detailing services.
- Inspected vehicles for cleanliness and identified imperfections, ensuring adherence to quality standards.
- Collaborated with team members to ensure consistent quality and timely completion of tasks.
- Exceeded performance expectations by efficiently managing workloads during peak business hours.
Security Professional
Allied Universal Security Services, Devonshire Mall
Windsor, ON
09.2023 - 03.2025
- Managed foot traffic during peak hours, events, and sales to enhance visitor safety and prevent overcrowding.
- Conducted regular foot and vehicle patrols of mall premises, ensuring safety and security across entrances, corridors, parking lots, and loading docks.
- Monitored premises for signs of theft, vandalism, or unauthorized access.
- Executed dispatch duties with a focus on accurate, real-time communication and thorough documentation; maintained detailed logs of incidents, patrol assignments, and personnel movements to support operational efficiency and accountability.
- Inspected emergency exits regularly to verify they remained clear and secure.
- Documented daily activities, incidents, and security breaches in detailed reports to support security operations and incident response.
- Communicate effectively with the security team and mall management
Delivery Driver
Sarduccis Pizza
Windsor, ON
04.2022 - 08.2023
- Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
- Utilized GPS systems effectively for accurate routing and delivery time estimates.
- Demonstrated professionalism in all interactions with restaurant staff and customers, fostering positive relationships.
- Recorded detailed notes on special delivery instructions or requests from customers, ensuring personalized service.
- Collected payments and issued receipts, ensuring transparency and trust in transactions.
- Executed cash transactions with precision, safeguarding financial integrity during each shift.
Customer Service Representative
Canadian Tire Inc
Windsor, ON
04.2021 - 02.2022
- Assisted customers with purchases, item location, and enrollment in reward programs to enhance customer satisfaction.
- Assisted customers with returns, refunds and resolving transaction issues.
- Welcomed customers and helped determine their needs.
- Processed cash, check, and credit card transactions at cash register with high accuracy, ensuring smooth checkout experience.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Responded to inquiries about store policies and resolved customer concerns to improve service quality.
Education
High School Diploma -
Vincent Massey Secondary School
Windsor, ON06-2023
Skills
- Attention to Detail: Careful and thorough when completing tasks to avoid errors and maintain standards
- Time Management: Prioritize tasks and manage time efficiently to meet deadlines and stay productive
- Problem-Solving: Think quickly and logically to resolve challenges or unexpected issues on the job
- Customer Service: Friendly and professional in dealing with people; focused on providing a positive experience
- Teamwork & Collaboration: Work effectively with others to achieve common goals and maintain a positive workplace atmosphere
- Strong Communication: Able to clearly express ideas and actively listen to others in team settings and customer interactions
- Adaptability: Flexible and open to change; can adjust to new procedures, environments, or technologies easily
- Work Ethic: Reliable, responsible, and committed to consistently producing quality work
- Proficient Computer Skills: Comfortable using email, Microsoft Office, and other computer programs
Personal Information
Availability: Immediate Start Full Availability
Certification
- Licensed Security Guard under the Ministry of the Solicitor General
First Aid/CPR Level C,
C.A.L.E. Certified in Automotive Law and Ethics (OMVIC)
Ontario G-Class Drivers License
VOLUNTEER WORK
- Windsor Police Service, Camp Brombal Volunteer 2023-Current
- Windsor Police Service, Multicultural Barbecue 2023-Current
Languages
English
Native/ Bilingual
Arabic
Native/ Bilingual
Timeline
Automotive Detailer
All Gear Auto Dealership
03.2025 - Current
Security Professional
Allied Universal Security Services, Devonshire Mall
09.2023 - 03.2025
Delivery Driver
Sarduccis Pizza
04.2022 - 08.2023
Customer Service Representative
Canadian Tire Inc
04.2021 - 02.2022
High School Diploma -
Vincent Massey Secondary School