Ila Zotti
Windsor,ON
Summary
Reliable and motivated individual with a strong work ethic and a commitment to delivering high-quality results. Known for being dependable, adaptable, and a quick learner who can pick up new skills and responsibilities with ease. Brings strong communication, teamwork, and problem-solving abilities to any role, along with a positive attitude and willingness to go the extra mile. Eager to contribute to a team and support workplace goals in a fast-paced or customer-focused environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Security Professional
Paladin Security Group
10.2024 - Current
- Recorded incident reports with detailed accounts of occurrences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Reduced security incidents by proactively monitoring surveillance systems and responding to alarms in a timely manner.
- Improved overall security measures by conducting thorough risk assessments and implementing effective protocols.
- Assessed ongoing risk factors and suggested improvements to senior management.
Security Professional
Allied Universal Security Services
09.2023 - 03.2025
- Conduct regular foot or vehicle patrols of the mall, including entrances, corridors, parking lots, and loading docks.
- Look for signs of theft, vandalism, unauthorized access, or suspicious behavior.
- Check emergency exits to ensure they are not blocked or tampered with.
- Manage foot traffic during peak hours, events, or sales to prevent overcrowding.
- Direct vehicle traffic in parking lots to ensure safe and efficient flow.
- Prevent loitering, fighting, or other disruptive behavior.
- Write detailed reports on daily activities, incidents, and security breaches.
- Log found items, lost items, and any safety hazards noted during shifts.
- Communicate effectively with the security team and mall management.
Delivery Driver
Sarduccis Pizza
04.2022 - 08.2023
- Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
- Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
- Utilized GPS systems effectively for accurate routing and delivery time estimates.
- Recorded detailed notes on special delivery instructions or requests from customers, ensuring personalized service.
- Collected payment for orders and provided customers with receipt copies to establish proof of transaction.
- Handled cash transactions accurately, maintaining financial integrity during each shift.
Customer Service Representative
Canadian Tire Inc
04.2021 - 02.2022
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
Education
No Degree - Digital Marketing
St Clair
04-2028
High School Diploma -
Vincent Massey Secondary School
Windsor, ON06-2023
Skills
- Strong Communication: Able to clearly express ideas and actively listen to others in team settings and customer interactions
- Teamwork & Collaboration: Work effectively with others to achieve common goals and maintain a positive workplace atmosphere
- Time Management: Prioritize tasks and manage time efficiently to meet deadlines and stay productive
- Problem-Solving: Think quickly and logically to resolve challenges or unexpected issues on the job
- Adaptability: Flexible and open to change; can adjust to new procedures, environments, or technologies easily
- Work Ethic: Reliable, responsible, and committed to consistently producing quality work
- Attention to Detail: Careful and thorough when completing tasks to avoid errors and maintain standards
- Customer Service: Friendly and professional in dealing with people; focused on providing a positive experience
- Proficient Computer Skills: Comfortable using email, Microsoft Office, and other common workplace software
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Certification
- Licensed Security Guard under the Ministry of the Solicitor General
- First Aid/CPR Level C
- Ontario G-Class Drivers License
Timeline
Security Professional
Paladin Security Group
10.2024 - Current
Security Professional
Allied Universal Security Services
09.2023 - 03.2025
Delivery Driver
Sarduccis Pizza
04.2022 - 08.2023
Customer Service Representative
Canadian Tire Inc
04.2021 - 02.2022
No Degree - Digital Marketing
St Clair
High School Diploma -
Vincent Massey Secondary School
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