IKRAN ALI JAMA
Customer Service & Retail Professional
Toronto
Summary
Friendly, motivated retail and customer service professional with 4+ years of experience in fast-paced environments. Skilled in fashion merchandising, customer support, POS operation, product assistance, and maintaining clean, organized department spaces. Known for reliability, teamwork, and excellent communication. Seeking to contribute to Walmart as a Fashion Associate with strong customer service skills and a positive attitude.
Overview
3
3
years of professional experience
2
2
Languages
Work History
Customer Service Representative
Infinium Services Inc
07.2023 - 10.2025
- Assisted customers with inquiries, service needs, and general support in a fast-paced environment.
- Completed administrative tasks and maintained accurate customer records.
- Resolved customer concerns in a calm, helpful, and professional manner.
- Supported department operations by keeping work areas clean and organized.
- Communicated effectively with customers and team members to maintain smooth service flow.
Sales Representative
Tawakal Moving & Flooring
08.2022 - 02.2023
- Assisted 20–40 customers weekly with product selection and recommendations.
- Processed cash and POS transactions accurately and efficiently.
- Maintained organized, visually appealing product displays.
- Trained new staff on customer service expectations and store procedures.
- Supported promotion events and marketing initiatives.
- Resolved customer concerns professionally to increase satisfaction and repeat business.
Education
Diploma - Network Administration
Academy of Learning College
Toronto, ON01.2023
High School Diploma - undefined
Rabbani High School
Nairobi, Kenya01.2016
Skills
Customer Service & Support
AVAILABILITY
- Immediate
- Flexible (Weekdays, weekends, evenings, holidays)
Timeline
Customer Service Representative
Infinium Services Inc
07.2023 - 10.2025
Sales Representative
Tawakal Moving & Flooring
08.2022 - 02.2023
High School Diploma - undefined
Rabbani High School
Diploma - Network Administration
Academy of Learning College