Ikran Ali Jama
Toronto,Ontario
Summary
To secure a remote customer service position at TELUS, utilizing excellent communication skills and experience in telecommunications.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Safaricom Ltd.
03.2019 - 02.2022
- Handled customer inquiries and resolved issues via phone, email, and in-person
- Provided product information and promoted services to customers
- Collaborated with internal teams to resolve technical issues
- Consistently met or exceeded customer satisfaction targets
- Worked effectively in a fast-paced environment
Education
Diploma - Network Administration
Academy of Learning College
08.2023
High School Diploma -
Rabbani High School
Nairobi, Kenya11.2016
Skills
- Excellent communication and interpersonal skills
- Strong problem-solving and conflict resolution abilities
- Proficient in Microsoft Office Suite (Word, Excel, Outlook)
- Familiarity with customer relationship management (CRM) software
- Ability to work independently and as part of a team
- Adaptable to changing environments and priorities
References
Available upon request., Mohamed Yusuf, Route Manager, Abell Pest Control, yamani143@gmail.com, 647-568-6398
Availability
Immediate start, flexible schedule for remote work.
Certificationsawards
insert any relevant certifications or awards
Languages
English
Full Professional
Somali
Native or Bilingual
Kiswahili
Native or Bilingual
Timeline
Customer Service Representative
Safaricom Ltd.
03.2019 - 02.2022
High School Diploma -
Rabbani High School
Diploma - Network Administration
Academy of Learning College
Similar Profiles
George ObellGeorge Obell
Sales Representative at Safaricom Ltd.Sales Representative at Safaricom Ltd.
Esther Mumbua KasilaEsther Mumbua Kasila
Customer Experience Executive (Call Centre) at Safaricom PLCCustomer Experience Executive (Call Centre) at Safaricom PLC
Naomi KosgeiNaomi Kosgei
Senior Cyber Security Analyst at Safaricom PLCSenior Cyber Security Analyst at Safaricom PLC