Ikram Kohli

• Analyzed and detected fraudulent activities using specialized tools by monitoring transactions and identifying anomalies.

• Communicated proactively with clients to report and resolve fraud incidents while providing account security advice.

• Collaborated with internal teams (customer service, security, legal) to investigate and resolve complex fraud cases.

• Drafted detailed investigation reports with recommendations to mitigate future risks.

• Contributed to the development and improvement of fraud prevention processes by staying updated on trends and best practices.

• Ensured customer satisfaction while protecting their confidential informations

• Offered personalized financial guidance to clients by recommending tailored solutions.

• Conducted in-depth financial profile analysis to suggest banking products like loans, credit cards, mortgages, savings accounts, and investments.

• Fostered proactive client relationship management to enhance satisfaction and loyalty.

• Promoted digital tools and online services to optimize the banking experience.

• Adhered to regulatory and ethical standards to ensure financial information confidentiality and transaction compliance.

• Worked collaboratively with internal teams to address complex requests and achieve branch objectives.

• Provided personalized product recommendations for skincare, makeup, and perfumes.

• Demonstrated makeup techniques and skincare routines to enhance customer experience and loyalty.

• Managed and organized sales space, restocked inventory, and showcased trending products.

• Stayed informed about brand updates and industry innovations through ongoing training.

• Personalized support to clients in managing their personal finances by offering tailored solutions to meet their needs and financial goals.

• In-depth analysis of financial profiles to recommend banking products such as loans, credit cards, mortgages, savings accounts, and investments.

• Proactive management of client relationships, ensuring regular follow-ups to maximize satisfaction and loyalty.

• Educating clients on digital tools and online services to enhance their banking experience.

• Adherence to regulatory and ethical standards, ensuring the confidentiality of financial information and transaction compliance.

• Close collaboration with internal teams to effectively address complex requests and achieve branch objectives.

• Contributing to sales development by identifying business opportunities and achieving set targets.

Daily supervision of store operations, including opening, closing, and employee management.

• Team management support, including training, motivation, and performance monitoring to achieve sales targets.

• Stock and inventory management, ensuring efficient replenishment and optimal product display in the store.

• Contribution to achieving and exceeding sales targets by proposing commercial strategies and optimizing customer service.

• Proactive resolution of customer issues to ensure a positive shopping experience and foster customer loyalty.

• Sales analysis and report preparation to identify trends, adjust strategies, and maximize financial performance.

• Collaboration with management to implement promotional campaigns and enhance overall store performance.

• Gestion des tâches administratives quotidiennes, incluant la rédaction de courriels, la planification d'agendas et le suivi des dossiers clients
• Accueil et prise en charge des clients en offrant un service professionnel et personnalisé pour répondre à leurs besoins
• Promotion et vente de produits/services en identifiant les besoins des clients et en proposant des solutions adaptées
• Gestion et mise à jour des bases de données clients pour assurer un suivi rigoureux et des relations à long terme
• Participation active à l'atteinte des objectifs de vente en appliquant des techniques de persuasion et en établissant des relations de confiance avec les clients
• Coordination avec les équipes internes pour assurer une communication fluide et la satisfaction des clients
• Préparation de rapports de ventes et analyse des performances pour ajuster les stratégies commerciales

Oversaw daily store operations, including opening, closing, and employee management.

• Supported team management through training, motivation, and performance monitoring to meet sales objectives.

• Managed stock and inventory, ensuring efficient replenishment and optimal product presentation in the store.

• Contributed to achieving and surpassing sales targets by implementing commercial strategies and enhancing customer service.

• Proactively resolved customer issues to ensure a positive shopping experience and build customer loyalty.

• Conducted sales analysis and prepared reports to identify trends, adjust strategies, and maximize financial outcomes.

• Collaborated with management to implement promotional campaigns and improve overall store performance.

• Assisted with special events and programs.
• Maintained clean, neat, and operational facilities to serve program needs.
• Supported engaging, fun, and smooth-running events by helping with organization and planning.
• Used strong interpersonal communication skills to convey information to others.