I have over 10 years of work experience in customer service, admin and sales in the education, hospitality, retail and financial industries; I have an excellent communication, Time management and decision-making skills combined with a positive approach to problem-solving.
Professional customer service skills in handling client or public inquiries or concerns via telephone, email or face-to-face interactions. Detailed oriented; focused on detailed accuracy when dealing with a high volume of work. I work well independently or as part of a team with a sense of urgency and ability to meet deadlines by prioritizing tasks.
Proficient in Microsoft Office and fluent in English and Spanish.
Manage and filed client information using various data systems Contact and created new client’s profile and follow communication to close deals
Operate thee set-up work equipment: laptop, microphones or chat client service in order to receive customer calls, and receive source data such as customer names, addresses, phone numbers, credit card information and entered data into a customer service software
Maintained customer happiness with forward thinking strategies focused on addressing customer needs and resolving concerns
Consulted with co-workers when necessary to resolve discrepancies and create effective solutions