Summary
Overview
Work History
Education
Skills
Timeline
Generic

Denisse E. Hernandez

Winnipeg,MB

Summary

I have over 10 years of work experience in customer service, admin and sales in the education, hospitality, retail and financial industries; I have an excellent communication, Time management and decision-making skills combined with a positive approach to problem-solving.

Professional customer service skills in handling client or public inquiries or concerns via telephone, email or face-to-face interactions. Detailed oriented; focused on detailed accuracy when dealing with a high volume of work. I work well independently or as part of a team with a sense of urgency and ability to meet deadlines by prioritizing tasks.

Proficient in Microsoft Office and fluent in English and Spanish.

Overview

18
18
years of professional experience

Work History

Card and Fraud Prevention Advisor

RBC Advice centre
  • Trained new and existing employees on customer service best practices to improve overall customer handling skills.
  • Promoted customer loyalty programs to increase customer retention and repeat purchases.
  • Delivered informative information to educate clients on personal preventive finance topics
  • Worked closely with other banking departments to help clients to resolve problems.

COVID-19 Case Investigator

24/7 Intouch
01.2020 - 04.2022
  • Collected information from isolate people and follow the necessary procedures to provide the protocol and procedures and performed investigations to resolve cases.
  • Organized and executed undercover surveillance operations.

Recruiting Specialist

R.H & R Universal, US Recruitment Group, Playa
01.2018 - 01.2019

Province Sales Representative

Riviera Maya
01.2007 - 01.2012
  • Generated new leads through networking and attending industry events.
  • Collaborated with marketing to create impactful promotional materials for increased brand awareness.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Developed and maintained relationships with customers and suppliers through account development.

Language Consultant

University of Cambridge
01.2004 - 01.2007

Education

Credit Cards Advisor Training Program -

Royal Bank of Canada
Canada

Business Administration (Hospitality Management) Riviera Maya Hospitality Association - undefined

The Technological University of the Riviera Maya
2017

TKT (Teaching Knowledge Test) Certification -

University of Cambridge
2004

Skills

Manage and filed client information using various data systems Contact and created new client’s profile and follow communication to close deals

Operate thee set-up work equipment: laptop, microphones or chat client service in order to receive customer calls, and receive source data such as customer names, addresses, phone numbers, credit card information and entered data into a customer service software

Maintained customer happiness with forward thinking strategies focused on addressing customer needs and resolving concerns

Consulted with co-workers when necessary to resolve discrepancies and create effective solutions

Timeline

COVID-19 Case Investigator

24/7 Intouch
01.2020 - 04.2022

Recruiting Specialist

R.H & R Universal, US Recruitment Group, Playa
01.2018 - 01.2019

Province Sales Representative

Riviera Maya
01.2007 - 01.2012

Language Consultant

University of Cambridge
01.2004 - 01.2007

Card and Fraud Prevention Advisor

RBC Advice centre

Credit Cards Advisor Training Program -

Royal Bank of Canada

Business Administration (Hospitality Management) Riviera Maya Hospitality Association - undefined

The Technological University of the Riviera Maya

TKT (Teaching Knowledge Test) Certification -

University of Cambridge
Denisse E. Hernandez