Empathetic and Compassionate Personal support Worker with a strong track record in retirement home/ Community settings, seeking to achieve high client satisfaction through building meaningful relationships with clients in need of care.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Home Support Worker/ Personal Support Worker
Trillium Retirement Living (Bridle wood)
Gloucester, ON, Canada
05.2025 - Current
Daily living and emotional support to residents
Performing bathing and dressing assistance
Mobility and walking support
Performing housekeeping duties
Laundry works for residents
Feeding Assistance
Full time
Personal Support worker/ Sitter
Excellent Quality Care
Nepean, ON, Canada
04.2025 - Current
Home Care and emotional support to clients
Bathing and dressing assistance to clients
Mobility and walking support
Housekeeping duties/Lighthouse
Socialization with clients
Part Time
Education
Post-Secondary School Diploma - Community Services Worker
Herzing College
Ottawa, Ontario
08-2026
BSc - Industrial Microbiology
Imo State University
Owerri, Imo State, Nigeria
01-1999
Certificate - West African Examinations Council (WAEC)
Secondary Technical School
Aba, Abia State, Nigeria
01-1993
Skills
Proven soft skills like:
Resilience to handle stressful situations
High degree patience and empathy
Ability to work effectively in a team/ independently
Assertive personality
Strong interpersonal communication skill
Pleasant and kind personality
Accomplishments
Gained relative proficiency in ICT usage since August 2025 (Program Commencement at Herzing College, Ontario.)
Received “Most Outstanding Staff Award” from former employer (Nature Trail Schools, Ogun State Nigeria, as the school Administrator (July 2024 )
Achieved a broader understanding and an increased reasoning in my new field of study (Community Support worker)
Gained “Proven Residents’ Satisfaction” with my support skills since May 2025.
Certification
CPR Level C and First Aid
Vulnerable Sector Police Check
Crisis Intervention and Verbal De-Escalation
Interests
Greatly enjoy social interaction with residents, Readiness to help, comfort and encourage residents / clients with kind words and actions when they are physically and emotionally challenged
Community Service Cover Letter
January 12, 2026
Dear Hiring Team
It is my great pleasure to apply for your frequently needed personal support worker position. I have over 10 years’ experience in the academic environment and approximately a year experience in the healthcare sector combined with a post-secondary school certificate in Community Services Work (ongoing, Herzing College), and I am confident I would be an ideal candidate for this job position.
Throughout these years of my career, I have demonstrated the ability to give superb educational, emotional and physical support and guidance to children, adolescents and seniors. Presently, I provide quality emotional and physical support with empathy and compassion to seniors in Ottawa community as well as to seniors in a Residence home.
I have acquired valuable hands-on experiences in many aspects of Community work as demonstrated by the following accomplishments
A client with sit-to-stand transfer improving his unassisted standing balance from 30 seconds to 2 minutes during dressing activities
Daily Living Activities (ADLS): Supported a client in developing increased independence and emotional stability with hygiene tasks, encouraging the maintenance of a clean environment.
Cognitive / Mental health: Helped a client effectively learned deep breathing coping strategies, reported feeling “less overwhelmed” when anxious.
Social / Emotional well-being: Encouraged a client to get involved in recreational activity like watching film and using indoor gym equipment to keep the mind busy.
Safety: Identified and removed potential fall hazards within a client’s living space, ensuring a safer environment and reducing risk of fall and injury.
Hygiene and Personal Grooming: Assisted clients with body wash, creaming, hair brushing and dressing
My credentials, track record and work experience with Excellent Quality Care, and Bridlewood Retirement Residence all show my proven dedication to Community service. I have great passion helping people overcome day- to -day living challenges; for me, showing compassion, and care are my natural capabilities which always makes a visible difference in the life of my clients. I would be highly honored to continue doing so as a member of your team.
Thank you for your time and attention to consider my application. I look forward to meeting you and discussing how I can add to my knowledge and skills with your organization (Carefor Health And Community Services) vision in providing quality, health and Community support services to people in need. You may contact me on 613-263 5019 or ijeomaebalu95@gmail.com to arrange an interview. I look forward to hearing from You.
Thank You.
Sincerely
Ijeoma Maria Ebalu
Timeline
Home Support Worker/ Personal Support Worker
Trillium Retirement Living (Bridle wood)
05.2025 - Current
Personal Support worker/ Sitter
Excellent Quality Care
04.2025 - Current
BSc - Industrial Microbiology
Imo State University
Certificate - West African Examinations Council (WAEC)
Secondary Technical School
Post-Secondary School Diploma - Community Services Worker